McPaul Electrical
Steve turns up personally — on New Year's Day if needed — and customers keep calling him back by name.
That personal accountability — same person answering the phone, arriving on-site, and following up — is the main reason repeat customers cite him specifically by name. Pricing feedback across multiple reviews points to rates below what customers expected from prior electricians, though one reviewer flagged that pricing can feel inconsistent between jobs, so for anything beyond a straightforward repair it's worth getting a written quote before work starts. With only 21 total reviews built up over roughly 20 years of trading, the sample is modest — enough to show a clear character, but not enough to map every scenario.
Their work
What it's like working with them
Based on a sample of Google reviews (21 total)
“spent time giving advice about other electrical work we will require”
What they help with
Based on what their customers hired them for
How they stack up
Context from 361 electricians in Cairns
Credentials & background
Sourced from 5 public records so you don't have to look them up yourself
About McPaul Electrical
Steve McPaul runs this owner-operated electrical business out of Edmonton and has been doing so for around two decades — the kind of tenure that means he knows the local housing stock, older switchboards included. Reviews suggest he handles a wide range of residential jobs himself, from switchboard faults and power point installations to pool lighting and patio circuits, rather than outsourcing to a large crew. What stands out from multiple customer accounts is his willingness to spend time on-site explaining what work will be needed down the track — not just fixing the immediate problem and leaving. He's also been noted for phone-based troubleshooting before sending a bill, which is unusual in a trade that typically charges a callout fee regardless. Pensioners and customers in difficult circumstances (one reviewer called him out on New Year's Day mid-recovery from a heart attack) mention feeling genuinely looked after rather than processed. For smaller residential jobs and reactive repairs, his pricing draws repeated praise as competitive against other local electricians — though one reviewer noted inconsistency in how jobs are priced, worth confirming upfront for larger scopes.
Best for: urgent residential electrical faults requiring same-day response, smaller jobs like outdoor power points or pool lighting repairs, and homeowners who want the owner personally on-site rather than a subcontracted crew.
Location
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Claim This Profile — Free →Common questions about McPaul Electrical
Does McPaul Electrical handle emergency or after-hours callouts?+
Yes — at least one customer review confirms Steve attended a job on New Year's Day, diagnosing a switchboard fault that kept tripping. Reviews suggest he's responsive to urgent requests rather than routing them to a waiting list. If you have an after-hours emergency, it's worth calling directly to confirm availability rather than assuming availability on any given day.
What kinds of electrical jobs does McPaul Electrical typically take on?+
Reviews reference a range of residential work including switchboard faults, power point installation, patio and outdoor circuits, and pool lighting repairs. Steve appears to take on smaller individual jobs as willingly as multi-item callouts — one reviewer noted he came out to install a single patio power point without hesitation. He doesn't appear to market toward large commercial or new-build projects based on available information, so confirm scope suitability for anything beyond standard residential work.
What do customers say about McPaul Electrical's pricing?+
Multiple reviewers describe his pricing as competitive or lower than they expected from previous electricians, and one review specifically notes he is conscious of pensioner budgets. One reviewer did flag that pricing can feel inconsistent across different jobs, which suggests it's worth asking for a written quote upfront — particularly for jobs involving multiple tasks or anything non-standard like pool equipment.
Will Steve give advice over the phone before I book a callout?+
Based on at least one review, Steve has helped customers troubleshoot problems twice over the phone before attending in person. This is notable because most trades charge a callout fee regardless of whether a visit is needed. It's not a guaranteed service offering — confirm with him directly — but it does appear to reflect his general approach to customer contact.
Is McPaul Electrical owner-operated, or will I get a different technician?+
The vast majority of reviews name Steve directly as the person who attended the job, suggesting he is the primary or sole technician in most cases. A small number of reviews mention a co-worker accompanying him on larger jobs. If having the owner personally attend is important to you, it's worth mentioning when you call so expectations are clear from the start.