Richardson's Electrical Service
Dan and Ethan traced a pool-light short through 11 power points and a ceiling space — fixed first visit.
Specific technicians like Michael, Dan, Ethan, and Dean are praised by name for practical competence — not just showing up, but actually diagnosing difficult faults correctly the first time. Two reviews do raise concerns about reliability (not turning up as promised and, in one case, an alleged wiring fault requiring a return visit), and while those accounts are in the minority, it's worth confirming a firm appointment time when you book. Recent reviews have trended notably higher than earlier ones, which is a positive signal heading into 2026.
Their work
What it's like working with them
Based on a sample of Google reviews (32 total)
“great customer service”
“Prompt reliable friendly service”
What they help with
Based on what their customers hired them for
How they stack up
Context from 361 electricians in Cairns
Credentials & background
Sourced from 5 public records so you don't have to look them up yourself
About Richardson's Electrical Service
Richardson's Electrical has been operating in the Cairns region for around 17 years, and the team covers everything from diagnosing stubborn electrical faults to hot water system repairs, solar, and appliance installation — the kind of broad residential scope that means most homeowners won't need a second contractor. Kristy (also spelled Kirsty in some reviews) handles the phones and scheduling, and multiple customers single her out by name for being easy to reach and professional to deal with — a rarity for trades businesses where office communication is often the weak link. On the tools, Dan, Ethan, Josh, Michael, and Dean have each been praised specifically: Dan and Ethan are mentioned for thorough fault-finding, including chasing an intermittent short through 11 power points and into a ceiling space; Michael isolated a hot water fault and had it fixed within 15 minutes; Dean is called out for a clean installation of lights, fans, oven, and cooktop. The business appears to have long-term loyalty from a notable share of customers — several reviewers mention using Richardson's for 12, 20, even 40 years — which in a competitive regional market like Cairns points to consistent follow-through on repeat work rather than just first-impression performance. They're particularly well-suited to homeowners dealing with complex or intermittent electrical faults that a less thorough team might patch rather than properly trace, and several reviews note that tradies clean up after themselves, which matters more than it sounds on older Cairns-area properties.
Best for: diagnosing stubborn or intermittent electrical faults others have failed to fix, residential appliance and hot water system electrical work, and homeowners in the Cairns region who want a long-established team with named, accountable technicians.
Location
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Claim This Profile — Free →Common questions about Richardson's Electrical Service
What areas does Richardson's Electrical Service cover?+
Richardson's is based in the Cairns region and reviews mention customers in White Rock, Kurt Close, and the broader Cairns area. One reviewer specifically notes using them consistently over three years in Cairns. If you're outside central Cairns, it's worth calling ahead to confirm they service your suburb, as the reviews don't detail precise coverage boundaries.
How quickly does Richardson's respond to callouts?+
Prompt response is one of the most frequently mentioned strengths across the 30 reviews we analysed. One customer contacted the office on Monday and had Dan and Ethan on site first thing Tuesday morning. Another had a hot water fault diagnosed and fixed by Michael within 15 minutes of arrival. While two reviewers did report not being attended on the expected day, the majority describe same-day or next-day service — confirming your appointment time when booking is a sensible precaution.
What do customers say about Richardson's pricing?+
Pricing is mentioned positively but briefly in the reviews — one customer says they were 'very happy with the job and the price,' and a four-star reviewer notes jobs are done 'at a reasonable price.' There are no complaints about overcharging in the sample we reviewed. For a precise quote, you'll need to contact them directly, as the reviews don't include specific cost figures.
Does Richardson's handle complex or hard-to-find electrical faults?+
Yes — and this appears to be a genuine strength. In one detailed review, Dan and Ethan systematically tested 11 power points on a faulty circuit, went into the ceiling to check wiring, and traced an intermittent short back to a pool light switch that a previous electrician had missed. If you've had another tradesperson fail to solve an ongoing electrical problem, Richardson's methodical approach makes them a solid option to try next.
Who are the main people you'll deal with at Richardson's?+
Kristy (sometimes spelled Kirsty in reviews) handles phone calls and scheduling, and is praised by multiple customers for being professional and easy to communicate with. On the tools, names that appear in reviews include Dan, Ethan, Josh, Michael, Dean, and Wayne — each mentioned in connection with specific jobs like fault-finding, lighting installs, hot water repairs, and appliance connections. The business operates as a partnership, so you're likely dealing with a small, consistent team rather than a high-turnover operation.