Cairns Fencing
Susanna and Amy draw repeat praise for keeping colorbond and pool fence projects on track from quote to completion.
When a specific person owns the job, the experience tends to be smooth; when it falls into an unnamed queue, follow-up can stall for weeks. Worth noting: the recent half of the sample averages lower than the earlier half, suggesting admin and scheduling consistency has been variable in recent years — so it's worth confirming upfront who will be your point of contact and how they handle quote turnaround. For materials supply and full installation of colorbond, glass pool fences, or timber retaining walls, the trade output itself — workmanship, site cleanliness, finish — draws consistent praise; the weak link is administrative follow-through, not the physical work.
Their work
What it's like working with them
Based on a sample of Google reviews (100 total)
What they help with
Based on what their customers hired them for
How they stack up
Context from 334 fencings in Cairns
Credentials & background
Sourced from 4 public records so you don't have to look them up yourself
About Cairns Fencing
A Portsmith-based operation covering both supply and full installation, Cairns Fencing handles a wider range of materials than most local competitors — colorbond, timber, glass pool fencing, aluminium, chain mesh, and treated pine retaining walls, all under one roof. Susanna is the staff member most frequently praised by name, handling project communication and keeping clients updated through delays; Amy is singled out for managing complex, multi-change orders with patience and efficiency. The front counter team is broadly well-regarded for walking first-timers through product selection and quoting every component — fasteners, brackets, and all — so customers don't miss items. Their Portsmith store carries enough stock for same-day pick-up on many products, and the delivery arm has drawn compliments for speed and no additional freight charge. Installers are described across multiple reviews as working efficiently and leaving sites clean, which is notable in a region where trade site clean-up is a common complaint. Best suited to residential projects requiring a single supplier for both materials and contracting — particularly colorbond boundary fences, glass pool fences, and timber retaining walls — rather than very small or urgent repair jobs.
Best for: full-supply and installation of colorbond boundary fences, glass pool fencing with compliance requirements, timber retaining wall projects, and homeowners who want to pick up materials in-store and self-install.
Location
Often needed together
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Claim This Profile — Free →Common questions about Cairns Fencing
Does Cairns Fencing handle both supply and installation, or just materials?+
Both. The Portsmith store stocks a wide range of fencing materials available for same-day pick-up or delivery, and the business also contracts installation for jobs including colorbond boundary fences, glass pool fences, timber retaining walls, and motorised gates. Several reviews mention buying materials over the counter and doing their own installation, while others had the full job managed end-to-end. If you want installation, it's worth confirming at the time of enquiry who your contact person will be throughout the project.
How do customers rate their workmanship on installed jobs?+
The physical installation work draws consistent praise across the 50 reviews we reviewed — multiple customers specifically mention neat, tidy sites and clean-up of waste and debris after completion. Retaining walls, colorbond fences, and glass pool fencing all feature in positive installation reviews. There are isolated complaints about specific workmanship issues in more complex multi-material jobs, so for intricate projects it's worth requesting a clear scope of works before sign-off.
Is Cairns Fencing suitable for small residential fencing jobs?+
Based on several reviews, smaller jobs — particularly those under around 40 metres — have occasionally been declined or given lower priority than larger contracts. One reviewer noted being told their 40m job was too small, and others mentioned difficulty getting quotes for modest projects. The business appears better set up for mid-to-large residential or commercial jobs. If your job is small, it's worth asking upfront whether they'll take it and what the lead time for a quote looks like.
What are the typical wait times for quotes?+
This is the most commonly cited frustration in the reviews we analysed. Multiple customers reported waiting weeks for quotes with little follow-up, and a handful never received one at all. On the other hand, some reviewers received fast, detailed quotes — particularly from Amy and Susanna. The experience appears to depend on who handles your enquiry. When contacting them, ask specifically who will manage your quote and request a timeframe — that seems to correlate with better outcomes based on the review pattern.
Who are the key staff members and what are they known for?+
Susanna is the most frequently mentioned team member and is praised specifically for proactive project communication — keeping clients updated through delays and ensuring jobs stay on schedule. Amy is recognised for handling complex orders patiently, including multiple last-minute changes. The front counter team more broadly is praised for product knowledge and helping first-time fence builders select the right materials. Debbie appears in older reviews as a founding family member who has since transitioned the business to the current team.