Cairns Glass & Glazing
Answering calls at 3am and replacing glass before sunrise — emergency response is where this team earns its reputation.
Ash and Courtney in the office draw repeated praise for keeping customers informed and slotting in urgent jobs even when the diary is full, while on-site technicians Robbie, Declan, and Mallique are each named by customers as professional and tidy. That said, a small number of reviews — three out of 45 — describe execution problems: wrong glass specifications ordered without a confirming call, and one job requiring repeat attendance. If your job involves specific colour or thickness requirements, it's worth confirming those details in writing before installation begins. For emergency work, break-in glazing, or standard shower screen and screen door replacements, the pattern across this sample is strongly positive.
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Context from 321 glass & glaziers in Cairns
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About Cairns Glass & Glazing
Operating out of Portsmith for roughly two decades, this glazing partnership covers a wide range of work — from emergency board-ups after break-ins to custom shower screens, mirrors, window and door glass replacement, security screens like Invisiguard, and sliding door repairs. The team includes named staff members with distinct roles: Ash (or Ashe/Courtney) in the office who coordinates emergency jobs and keeps communication tight, Robbie who leads screen and window replacements, Declan who handles security-related glazing work, Mallique who attends site jobs, and Naithan who manages customer contact during screen installs. What makes them genuinely useful in the Cairns context is their emergency availability — multiple customers describe reaching someone at 1am, 3am, or outside business hours, with glass replaced within hours, which matters in a city with a documented break-in rate. For non-urgent jobs they also offer flexibility around busy schedules, including letting homeowners leave a key and returning to an already-completed, clean worksite. They'll do one-off small jobs that others decline, and they ship custom-made pieces (mirrors to Cooktown, for example) when local pickup isn't possible.
Best for: emergency after-hours glazing following break-ins, shower screen replacement and custom mirror fabrication, security screen installation including Invisiguard products, and homeowners needing flexible scheduling around work commitments.
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Claim This Profile — Free →Common questions about Cairns Glass & Glazing
Does Cairns Glass & Glazing offer emergency callouts outside business hours?+
Yes — this is one of the most consistently mentioned points across their reviews. Multiple customers describe calling at 1am and 3am and having someone answer, with glass replaced before dawn. One reviewer had a window broken outside business hours, spoke to someone immediately, and was booked in the following day. If you have an after-hours emergency, this appears to be a genuine service rather than a marketing claim.
What areas does Cairns Glass & Glazing service?+
Their base is in Portsmith, QLD, and reviews reference residential and commercial jobs across the Cairns region. They also shipped a custom-made mirror to Cooktown, suggesting they can accommodate customers outside the immediate Cairns area for fabricated pieces. For on-site work beyond Cairns, it's worth calling ahead to confirm they cover your location.
What do customers say about their pricing?+
Pricing is described as 'reasonably priced,' 'great value,' and 'affordable' across a number of reviews, though one reviewer found a quote 'well above other similar quotes.' The business was transparent in at least one case about the cost difference between emergency and standard-hours attendance, which customers appreciated. Getting a written quote before work begins is advisable, particularly if you're comparing options.
Who are the main people you'll deal with at Cairns Glass & Glazing?+
Ash (also mentioned as Ashe or Courtney) handles office coordination and is repeatedly named for keeping communication clear during urgent jobs. On the tools, Robbie is mentioned for screen and window replacements, Declan for security glazing work, Mallique for on-site attendance, and Naithan for managing screen install jobs. Reviews suggest the office team is a strong point of contact, particularly for scheduling and follow-up.
Do they handle both residential and commercial jobs?+
Yes — reviews cover both. Residential work includes shower screens, mirrors, window repairs, flyscreens, and sliding doors. Commercial customers mention emergency glazing after business break-ins, with several describing technicians arriving quickly to secure premises overnight. If you're a business owner needing after-hours security glazing, they appear well set up for that scenario specifically.