Northern Glazing Glass & Aluminium
Grant and the installation crew deliver same-day repairs — often on-site within the hour.
That communication gap is the single most important thing to know before hiring them: if you're on a tight schedule or managing a stressful repair, you'll likely get better results by staying proactive — confirm timelines in writing, ask for a callback window, and don't assume no news means the job is on track. On pricing, reviews across small repairs and large custom installs lean toward fair and competitive, so the value is generally there when things go smoothly. For urgent glazing needs, Grant's fast-response record is real and well-documented — but confirm availability directly rather than relying on any advertised 24/7 emergency claim.
Their work
What it's like working with them
Based on a sample of Google reviews (45 total)
What they help with
Based on what their customers hired them for
How they stack up
Context from 321 glass & glaziers in Cairns
Credentials & background
Sourced from 4 public records so you don't have to look them up yourself
About Northern Glazing Glass & Aluminium
Northern Glazing covers the full spectrum of residential glass and aluminium work — from emergency same-day window replacements and shower screen installations through to large custom projects like folding aluminium door sets, sliding glass garage doors, and entry doors with sidelights. Mark handles on-site measuring, quoting, and larger project coordination, while Grant is the name customers repeatedly praise for responsive repairs, often arriving within 30–40 minutes of a call. Helen and Katy both work across administration and customer communication, with Helen singled out for proactive job updates and Katy for fast, accurate quoting. The installation crews — including Sam, Wylie, Zac, Cooper, and Silvio among others — consistently draw positive feedback for their workmanship even in reviews where the office experience fell short. Based in Smithfield, they're well-placed to serve Cairns' northern beaches and surrounding areas, and their track record includes fitting out homes hit by cyclone and flood damage, suggesting experience with urgent, weather-related glazing needs. At roughly 18 years in operation and GST-registered, this is an established trade business — better suited to homeowners who want a local glazier for both repairs and custom installations rather than those who need a purely e-commerce supply arrangement.
Best for: same-day emergency glass repairs in Cairns' northern suburbs, custom folding or sliding aluminium door installations, and shower screen replacement where you want an experienced local crew rather than a national chain.
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Claim This Profile — Free →Common questions about Northern Glazing Glass & Aluminium
How quickly can Northern Glazing respond to an urgent repair?+
Several reviewers report same-day service, with Grant arriving within 30–40 minutes of a phone call in some cases. This fast-response track record appears strongest for broken windows and damaged sliding doors in the Cairns northern suburbs. That said, the business has received complaints about slow callbacks in non-urgent situations, so if your job is time-sensitive, it's worth calling directly and confirming a specific arrival window rather than waiting for them to reach out.
What areas does Northern Glazing service from their Smithfield base?+
Their Smithfield location puts them conveniently close to Cairns' northern beaches, and reviews mention jobs completed in Yorkeys Knob and surrounding areas. A long-standing small business customer on the northern beaches also describes them responding promptly during cyclone and flood events. Reviews don't specify a formal service radius, so if you're further afield — south of Cairns, for example — it's worth confirming coverage when you call.
What do customers say about Northern Glazing's pricing?+
Pricing feedback across the reviews leans positive — multiple customers describe quotes as 'reasonable' and 'competitive,' and this applies to both small jobs like single glass panels and larger projects such as folding aluminium door sets or garage sliding doors. One customer who received quotes from multiple glaziers found Northern Glazing's prices in line with the market. A small number of reviewers flagged specific charges as unexpected, so it's worth getting a written, itemised quote before work starts.
Does Northern Glazing handle large custom installations, or mainly repairs?+
They do both. Positive reviews cover emergency repairs at one end — broken windows fixed the same afternoon — and substantial custom projects at the other, including two large folding aluminium door sets with an entry door, glass garage doors fabricated within two weeks, and French door replacements. Mark typically handles measuring and quoting for larger projects, and the installation teams are separately praised even in reviews where the administrative experience was frustrating.
Should I be concerned about communication when working with this company?+
Honestly, this is the area where reviews are most divided. A notable number of customers — across the 38 reviews analysed — describe needing to follow up on quotes, order readiness notifications, or scheduled callbacks. The installation teams themselves draw consistent praise, but the gap between office communication and on-site quality is a recurring pattern. The practical advice from the review record: confirm timelines in writing, request a specific callback time rather than waiting, and don't pay in full until work is completed to your satisfaction.