Stattons Plumbing Company
Six previous plumbers couldn't fix the roof leak — Stattons' Rob did.
Rob earns the most individual praise, particularly for jobs other plumbers hadn't managed to resolve, including a roof leak that had defeated six previous attempts. It's worth noting that recent reviews show more variation than earlier ones — a couple of low-rated experiences around pricing transparency and contact responsiveness appear in the later window, so it's worth confirming upfront what a callout covers and whether the online booking form is the best way to reach them or whether a direct call gets a faster response.
Their work
What it's like working with them
Based on a sample of Google reviews (45 total)
What they help with
Based on what their customers hired them for
How they stack up
Context from 385 plumbers in Cairns
Credentials & background
Sourced from 5 public records so you don't have to look them up yourself
About Stattons Plumbing Company
Rob leads a family-run operation that handles a broader range of plumbing than most local firms — storm water drainage, gas leak response, rooftop leak repairs, blocked drains, and everyday fixture work all appear regularly across the job history. Tracey and Julie manage the office side and are called out specifically in reviews for proactive communication: text reminders, email confirmations, and heads-up calls before technicians arrive. On the tools, Rob himself is credited with the more complex problem-solving — diagnosing a crushed storm water pipe beneath a yard after clearing tree root intrusion, and resolving persistent roof leaks that six previous plumbers had failed to fix — while Zac handles routine installs and fixture repairs with speed. The team suits homeowners who need urgency handled without drama: same-day responses to gas leaks and pre-Christmas drain blockages appear in the reviews, suggesting flexible scheduling even at peak times. Their residential focus is clear — no review mentions commercial or new-build work — and they appear to serve Cairns and surrounding suburbs despite being based in Mount Sheridan. Where they distinguish themselves most is in the follow-through: explaining completed jobs to the customer, offering follow-up calls, and cleaning up the work site rather than leaving that to the homeowner.
Best for: urgent same-day gas or water leak callouts, complex drainage problems that other plumbers have failed to resolve, and residential homeowners who value being kept informed throughout the job.
Location
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Claim This Profile — Free →Common questions about Stattons Plumbing Company
Does Stattons Plumbing handle emergency callouts?+
Yes — several reviews mention same-day responses to urgent situations, including a gas leak attended late in the afternoon when all technicians were otherwise booked, and a drain blockage resolved the week before Christmas. Next-day attendance for urgent leaks also appears in the reviews. If your job is urgent, calling directly rather than using the online form appears to get the fastest response based on customer feedback.
What areas does Stattons Plumbing service?+
The business is based in Mount Sheridan but reviews reference work done across Cairns more broadly. Reviews don't specify exact suburb boundaries, so if you're outside central Cairns it's worth confirming coverage when you call.
Who will actually turn up to do the work?+
Rob is the lead plumber and owner, and is mentioned by name across the majority of reviews — particularly for more complex jobs like storm water diagnostics, roof leaks, and gas work. Zac is also named in at least one review for fast and friendly fixture installs. The office is managed by Tracey and Julie, who handle scheduling and follow-up communication.
What do customers say about pricing at Stattons Plumbing?+
Most reviewers describe the pricing as reasonable, and several use the phrase 'reasonably priced' unprompted across different types of jobs. There is one review that disputed a callout fee for a minor pipe repair, so it's worth asking upfront what the callout fee covers and whether it applies to your specific job before booking.
Does Stattons Plumbing do gas plumbing as well as water?+
Yes — at least one review explicitly covers a gas distribution system leak at a residential property, with the team attending the same day. Reviews also mention storm water drainage, roof leak repairs, and blocked drains, so the scope goes well beyond standard tap and toilet work.