Cairns Mobile Pool Shop
The husband-and-wife team customers keep for 8-10 years — and call when other pool companies can't fix the problem.
Will is the face of the business and handles everything from water chemistry to equipment repairs and chlorinator replacements, while Maeto works alongside him on service visits. The couple also have a practical track record with magnesium pools and with problem jobs that other companies had already declined or abandoned — if you've had trouble getting a pool issue properly resolved, that history is worth knowing about. For new pool owners or absentee landlords, multiple reviews specifically call out how clearly Will explains what's happening and why, without pressure to spend more than necessary.
Their work
What it's like working with them
Based on a sample of Google reviews (71 total)
“experienced with magna pools and know how to service them properly”
What they help with
Based on what their customers hired them for
How they stack up
Context from 297 pool builders in Cairns
Credentials & background
Sourced from 4 public records so you don't have to look them up yourself
About Cairns Mobile Pool Shop
Will and Maeto (also spelled Mateo) run this husband-and-wife pool service operation — Will handles diagnostics, equipment repairs, and customer communication while Maeto works alongside him on regular maintenance visits. What sets them apart from larger pool companies is their willingness to take on problems others won't touch: multiple customers mention being turned away or let down by other providers before Will stepped in, whether that was rescuing a half-finished pool renovation, fixing pool lights two other companies couldn't sort out, or salvaging a badly neglected green pool before a property settlement. Their pricing consistently undercuts larger competitors like Clark Rubber by a significant margin, and they're transparent about it — one customer describes Will deliberately extending the life of an old chlorinator rather than pushing an early replacement. They're especially well-suited to ongoing monthly maintenance contracts, with several customers having used them continuously for 8-10 years, and they're also experienced with magnesium (magna) pools, which require specific chemical knowledge that not all pool services handle correctly. For landlords and absentee owners, they're a reliable set-and-forget solution — proactive communication about issues, scheduled visit reminders for dog owners, and a track record of managing pools at tenanted properties without owner involvement.
Best for: ongoing monthly pool maintenance contracts (particularly for busy families or absentee landlords), rescuing green or neglected pools that other providers couldn't fix, magnesium pool owners needing correctly balanced chemical treatment, and new pool owners wanting clear explanations without pressure to spend.
Location
Often needed together
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Claim This Profile — Free →Common questions about Cairns Mobile Pool Shop
Who actually shows up to service the pool — is it Will himself or different technicians each time?+
Based on the reviews, Will and his wife Maeto attend visits personally. Multiple long-term customers across 8-10 year relationships specifically mention seeing the same two people consistently, which is unusual for pool service businesses. There are occasional references to 'crew' or 'team' in a small number of reviews, but the overwhelming majority describe a husband-and-wife operation doing the hands-on work themselves. This is worth confirming directly if consistency matters to you.
What do customers say about Cairns Mobile Pool Shop's pricing compared to other pool services?+
Pricing comes up repeatedly as a differentiator — one customer received a $4,500 quote from Clark Rubber and had the same work done by Will for a fraction of that cost. Reviewers consistently describe prices as reasonable or competitive, and several mention that Will actively avoids upselling: he extended one customer's ageing chlorinator as long as possible before recommending a replacement. They also provide phone advice for free in at least one documented case, talking a customer through a pump fix without charging a call-out.
Can Cairns Mobile Pool Shop handle a pool that's turned green or been badly neglected?+
Yes — this is one of their more documented specialties. Reviews describe pools that had turned green, developed algae blooms, or accumulated months of silt being restored to clear, swimmable condition. One customer had their pool rescued after a builder abandoned a renovation mid-job; another had a property-sale pool salvaged before settlement after six months of vacancy. Customers who previously experienced recurring green water with other providers say it hasn't happened since switching to Will and Maeto.
Are they a good fit for landlords managing a pool at a rental property?+
Several reviews come specifically from landlords and property managers, and the feedback is consistently positive. Reviewers highlight their proactive communication style — notifying owners of issues at the time of service rather than after the fact — and their ability to coordinate directly with tenants when needed. One reviewer managing a tenanted property from a distance describes the service as 'absolutely flawless.' They also send scheduled visit notifications, which reviewers with dogs at the property particularly appreciated.
Do they service magnesium pools, and do they know what they're doing with them?+
Yes — at least five reviews specifically mention magnesium pool experience, and one customer explicitly notes they are 'experienced with magna pools and know how to service them properly,' contrasting this with providers who don't. One review also mentions Will converting a standard pool to a magnesium pool after a builder left the renovation incomplete. If you have a magnesium pool, it's worth mentioning this upfront when you contact them so they can confirm they carry the right products.