NQ Pool Supplies
Cheryl, Phil, and Roy each named by long-term customers for distinct expertise — chemistry coaching, renovations, and no-upsell workshop repairs.
Cheryl, Phil, Roy, and Tiana each have identifiable roles, and customers who've used the business for 12 to 16 years name them individually, which signals the kind of staff continuity that's rare in pool retail. A handful of reviews — three in this sample — flag pricing as notably higher than competitors, so it's worth asking for written quotes upfront, particularly for chemical purchases and call-out diagnostics, before committing. The business's rating has also shown more variability in recent years than it did earlier, so the experience may depend on which staff member you interact with on the day; calling ahead and asking to speak with the person best suited to your specific issue (chemistry vs. equipment repair) is a practical way to start.
Their work
What it's like working with them
Based on a sample of Google reviews (39 total)
What they help with
Based on what their customers hired them for
How they stack up
Context from 255 pool maintenances in Cairns
Credentials & background
Sourced from 4 public records so you don't have to look them up yourself
About NQ Pool Supplies
Run by owners Cheryl and Phil, with specialist technician Roy in the workshop and team member Tiana handling customer-facing service, NQ Pool Supplies divides its expertise across distinct roles that customers notice: Cheryl is the go-to for water chemistry, tropical climate pool management, and patient one-on-one coaching for pool newcomers; Phil takes on complex renovation projects including full strip-backs, waterproofing, and equipment overhauls; Roy is the straight-talking diagnostics and repair specialist for pumps and chlorinators who customers specifically seek out for unbiased technical opinions. Operating for roughly 23 years from Smithfield, the business covers both residential homeowners and rental property landlords — including remote owners based interstate who rely on them for ongoing maintenance and tenant oversight. Their water testing service stands out in reviews: they keep records of each customer's pool history, give written instructions alongside verbal advice, and repeatedly earn praise for recommending only what's actually needed rather than pushing unnecessary chemical purchases. The business suits pool owners who want a long-term advisory relationship rather than a transactional one, and first-timers especially benefit from the no-pressure explanation style Cheryl is known for.
Best for: first-time pool owners needing hands-on chemistry coaching, rental property landlords needing remote pool oversight in the Cairns region, and homeowners undertaking full pool renovations including equipment replacement.
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Claim This Profile — Free →Common questions about NQ Pool Supplies
What pool services does NQ Pool Supplies handle beyond selling chemicals?+
NQ Pool Supplies covers a wide range of hands-on work beyond retail supply. Reviewers mention full pool renovations including waterproofing and re-tiling, pump and chlorinator repair or replacement, leak detection, and equipment upgrades such as robotic pool cleaners. They also offer an in-store water testing service where they record your pool's history over time and provide written treatment instructions to take home. For rental property owners, they've provided ongoing maintenance and communicated with landlords about how tenants are managing equipment.
Who are the key staff members and what is each person best at?+
Reviews name four staff members with distinct strengths. Cheryl is repeatedly singled out for water chemistry expertise and her ability to explain tropical pool management clearly and patiently to beginners. Phil is praised for complex renovation projects and understanding customers' practical needs before recommending solutions. Roy, based in the workshop, is specifically sought out for honest pump and chlorinator diagnostics — customers note he gives straight technical opinions without trying to upsell. Tiana is mentioned for responsive customer service, including organising same-day equipment replacements when a unit fails.
Does NQ Pool Supplies service rental properties and interstate owners?+
Yes — multiple reviewers mention using the business to manage pools at rental properties in Smithfield and greater Cairns while they themselves are based elsewhere, including Melbourne and Sydney. Reviews describe them communicating updates about tenant pool care, handling repairs promptly, and keeping landlords informed via email and phone. If you're an absentee landlord looking for someone to monitor a Cairns-area pool, this appears to be a use case they're familiar with.
What do customers say about pricing at NQ Pool Supplies?+
Pricing feedback is mixed across the 33 reviews we reviewed. The majority of customers don't raise pricing as an issue and several specifically praise the team for not overselling chemicals or pushing unnecessary purchases. However, three reviews flag prices — particularly for pool chemicals and salt — as higher than other local pool shops, and one reviewer raised a concern about a verbal quote not matching the final invoice. To avoid surprises, it's worth asking for written quotes before agreeing to any service or chemical purchase, especially for call-out visits.
Is NQ Pool Supplies suitable for someone who knows nothing about pools?+
Based on multiple reviews, yes — this appears to be one of the business's genuine strengths. Cheryl in particular is praised repeatedly for explaining pool chemistry and maintenance to first-time pool owners in a patient, jargon-free way, and for providing written instructions alongside verbal advice. One reviewer who described themselves as new to pools said the team explained things clearly with no pressure to buy products. They also keep records of each customer's water test history, which helps newcomers track what's working over time.