Metroll Cairns
Customers who come prepared with specs report fast, no-fuss product supply from Metroll's Cairns trade counter.
The reviews swing hard in both directions — five-star customers describe easy, knowledgeable service and fast supply turnaround, while multiple one-star reviewers specifically call out short or rude counter interactions. That kind of split, in a sample this small, means your experience may depend heavily on who serves you on the day. One practical step: call ahead with your specific product requirements rather than arriving cold, and if you're getting steel cut-to-length or ordering in volume, confirm lead times and pricing over the phone first so the visit is efficient.
Their work
What it's like working with them
Based on a sample of Google reviews (16 total)
“Quality product”
“Very short and rude service.”
What they help with
Based on what their customers hired them for
How they stack up
Context from 376 roofings in Cairns
Credentials & background
Sourced from 4 public records so you don't have to look them up yourself
About Metroll Cairns
Metroll Cairns is part of the national Metroll network, supplying steel roofing products, guttering, and structural steel from their Woree location — which means they function more as a trade supplier and manufacturer than a traditional roofing contractor who comes to your site. Homeowners who've visited the store report a no-fuss, counter-style service experience where staff knowledge of the product range is generally solid, though the interaction style is firmly trade-floor rather than consultative. The business appears best suited to builders, owner-builders, and DIYers who already know what they need — Colorbond sheeting, purlins, fascia, downpipes, or custom-cut steel — rather than homeowners expecting a project manager or installation quote. No specific staff members are named across the reviews, so it's not possible to point to a particular person for a particular need. Reviews don't mention installation services, site visits, or quoting for completed roofing jobs, which suggests the core offer is product supply rather than trade labour. If you're sourcing materials for a new shed, pergola, or re-roof and are comfortable specifying your own requirements, this is worth a call — but if you need a full-service roofing contractor to assess, quote, and install, you'll likely need to look elsewhere.
Best for: trade counter product pickup for builders and owner-builders, sourcing Colorbond steel roofing materials for shed or pergola projects, and DIYers who already know their specs and need competitive pricing on steel building products.
Location
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Claim This Profile — Free →Common questions about Metroll Cairns
Does Metroll Cairns do roofing installations, or are they just a supplier?+
Based on the reviews and their Google business category, Metroll Cairns operates primarily as a steel roofing product supplier and trade counter — not a roofing installation contractor. Customers mention picking up or ordering products rather than having work done on-site. If you need materials for a DIY project, owner-builder job, or a tradie to pick up on your behalf, they appear set up for that. If you need someone to come out, quote, and install a roof, you'll need a separate roofing contractor.
What products can I buy from Metroll Cairns?+
As part of the national Metroll group, the Woree store is expected to stock Colorbond steel roofing sheets, guttering, fascia, downpipes, purlins, and structural steel components — the full suite of steel building products you'd need for a shed, pergola, or re-roofing job. Reviews mention 'quality product' and 'great prices,' though specific product lines aren't detailed. It's worth calling ahead to confirm stock availability and whether they offer cut-to-length services for your specific dimensions.
What do customers say about the service experience at Metroll Cairns?+
From the 10 reviews we analysed, opinions split sharply. Several customers describe a relaxed, knowledgeable team who turn orders around quickly — one mentions delivery within a few days. However, three reviewers specifically mention short, dismissive, or rude counter interactions. No individual staff members are named in the reviews, so it's hard to know whether this reflects specific staff or varies by day and volume. Going in with clear specs and a list of what you need tends to make trade counter visits smoother regardless.
How quickly can Metroll Cairns fulfil an order?+
One reviewer mentions service 'delivered in a few days,' suggesting standard orders can move fairly quickly. However, the reviews don't provide detail on lead times for custom cuts, large volume orders, or specific product lines. Given the mixed service experiences reported, it's worth confirming turnaround time directly when you place your order, particularly if you're working to a construction schedule.
Is Metroll Cairns suitable for a homeowner doing a DIY roofing project?+
It can be, provided you're comfortable working to a trade-counter model — arriving with measurements, knowing the profile you want, and specifying quantities. Reviewers who had good experiences seem to have come prepared. The staff knowledge around products is mentioned positively in several reviews, so if you have specific questions about material grades or Colorbond colour ranges, they should be able to help. That said, if you're expecting hand-holding or a site visit to advise on your project, reviews suggest this isn't that kind of operation.