Tile Depot Cairns
Ryan and Gary are the names regulars ask for — hands-on advice that goes well beyond pointing at shelves.
The store's value proposition is well understood by regulars: discount remnant lots for those who can be flexible on tile choice, and the ability to order in larger quantities for specific jobs. That said, the review record is volatile rather than uniformly glowing — four reviewers in the sample describe being ignored on the floor or receiving dismissive service, and two of those accounts are detailed enough to suggest the gap in experience depends heavily on which staff member you encounter on the day. If you're visiting for the first time, asking for Ryan or one of the other named staff is a practical move; if you're going in to collect a pre-paid order, it's worth confirming the process at the counter before waiting.
Their work
What it's like working with them
Based on a sample of Google reviews (82 total)
What they help with
Based on what their customers hired them for
How they stack up
Context from 309 tilings in Cairns
Credentials & background
Sourced from 4 public records so you don't have to look them up yourself
About Tile Depot Cairns
With around 26 years trading in Cairns, Tile Depot operates as a discount tile and tiling supplies store rather than an installation service — if you need someone to lay tiles, you'll source that separately, but for buying the materials, this is a specialist destination. Ryan McCaffrey is the standout name across multiple reviews: customers praise him for end-to-end guidance covering tile selection, laying technique, and epoxy resin cleanup, and tradespeople specifically call him out for product sourcing and keeping shelves stocked. Manager Gary is the go-to for working out quantities and organising logistics like palletising bulk orders onto trailers. Other staff mentioned by name — Ieesha, Ellen, Linny, Tristan, Nicole, and Anthony — each appear in positive reviews for attentive, no-pressure floor-time assistance. The store carries a broad price range, from budget remnant job lots (small quantities of discontinued tiles at clearance prices) through to mid-to-high-end tiles, making it useful for both tradies managing tight budgets and homeowners chasing a specific look. Alongside tiles, the shop stocks adhesives, grouts, silicones, and waterproofing supplies, so tradespeople can often do a single-stop run rather than splitting across multiple suppliers.
Best for: tradespeople sourcing tiles and supplies at competitive prices, DIY renovators wanting expert product guidance, homeowners hunting clearance remnant tiles for smaller jobs, and commercial tiling projects needing a locally stocked Cairns supplier.
Location
Often needed together
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Claim This Profile — Free →Common questions about Tile Depot Cairns
Does Tile Depot Cairns offer tile installation, or just supply?+
Tile Depot is a retail tile and tiling supplies store — they sell tiles and associated products rather than providing tiling labour. That said, staff are knowledgeable enough to advise on laying technique, waterproofing, grout selection, and epoxy resin cleanup, so they can support a DIY job or help you brief a tiler. If you need a tradesperson to do the work, you'd engage a separate tiler. Reviews mention Nicole pointing customers toward tilers, so it's worth asking at the counter.
What do customers say about pricing at Tile Depot Cairns?+
Pricing is consistently mentioned as a strength across the 50 reviews we analysed — particularly for the store's remnant or job-lot section, which holds small quantities of tiles at clearance prices. Tradies in multiple reviews call it the best place in Cairns for a real deal. Full-range tiles are also stocked and one review noted prices are similar to Beaumont Tiles for standard lines, so the biggest savings tend to be on the remnant lots if your project allows flexibility on tile choice.
Which staff members are customers most likely to get useful help from?+
Ryan McCaffrey is the most frequently named staff member across reviews, praised for in-depth guidance on tile selection, laying method, and product sourcing for both DIY customers and tradespeople. Manager Gary is called out for helping calculate quantities and organising bulk orders onto pallets. Ieesha, Ellen, Linny, Tristan, Nicole, and Anthony each appear in positive reviews for attentive floor service. Worth noting: four reviews in our sample describe floor service that was unhelpful or dismissive, so if you want reliable service, asking for a named staff member by name is a practical step.
Is Tile Depot Cairns suitable for trade customers and commercial projects?+
Multiple tradespeople and commercial clients leave reviews specifically flagging the store as their go-to Cairns supplier. Reviews mention both residential tilers and commercial tiling companies using the store regularly, with praise for stocked shelves, competitive pricing, and staff who understand trade needs. Ryan is particularly mentioned by trade customers for product sourcing and keeping supplies available. The store stocks adhesives, grouts, silicones, and waterproofing products alongside tiles, allowing tradespeople to do a single-stop run.
Does Tile Depot Cairns carry products for the full tiling job, or just tiles?+
Beyond tiles themselves, the store carries a range of tiling consumables including adhesives, grouts, silicones, and waterproofing products, as mentioned in several reviews. Customers describe being able to buy everything needed for a tiling job in a single visit. Staff are also noted for giving advice on how to use these products — including epoxy resin application — rather than just directing you to the right shelf.