Climate Master
Customers consistently request Ian, Gary and Chris by name for their diagnostic skills and clear explanations.
From 251 Google reviewsThe standout pattern is their emergency response capability, with multiple customers getting same-day service during Canberra's harsh winters. However, recent reviews show some inconsistency in administrative processes, with 3 customers reporting delays getting quotes and difficulty reaching the office for follow-up.
Their work
What it's like working with them
Based on a sample of recent customer reviews (251 total)
“including before and after photos”
What they help with
Based on what their customers hired them for
Credentials & background
Sourced from 4 public records so you don't have to look them up yourself
About Climate Master
Climate Master specializes in ducted heating and cooling systems across Canberra, with technicians like Ian, Gary, and Chris earning frequent mentions for their diagnostic skills and clear explanations. The team handles everything from emergency repairs on 20-year-old gas heaters to full system replacements with coordinated electrical and plumbing work. Reviews consistently highlight their ability to work around ACT government rebate deadlines and handle complex installations in older homes. Their approach focuses on thorough servicing - technicians take before/after photos, explain winter maintenance, and often identify issues other companies miss. They're particularly suited for homeowners with existing ducted systems who need reliable ongoing maintenance or emergency repairs during Canberra's extreme seasons.
Best for: emergency ducted heating repairs in Canberra winters, evaporative cooling maintenance with detailed service documentation, and coordinated full system replacements in older homes requiring multiple trades.
Location
Often needed together
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Claim This Profile — Free →Common questions about Climate Master
Which technicians does Climate Master have and what are they known for?+
Reviews frequently mention Ian for evaporative cooling service and diagnostics, Gary for ducted heating repairs and maintenance, and Chris for ongoing customer relationships and comprehensive system knowledge. Customers often request these technicians by name for return visits. Tony is mentioned for sales consultations and system sizing, while several reviews praise the coordinated team approach for full installations involving multiple trades.
Can Climate Master handle emergency heating and cooling repairs?+
Yes, multiple reviews mention same-day and next-day emergency service, particularly during Canberra winters. One customer had their 20-year-old ducted gas heater repaired the day before bringing a newborn home from hospital. However, they primarily offer morning appointments between 8am-12pm, which may not suit all schedules. Reviews suggest calling early as they get booked up quickly during peak seasons.
What do customers say about Climate Master's communication and follow-up?+
Reviews show mixed experiences - many praise technicians for calling ahead with arrival times and providing clear explanations during service visits. However, 3 recent reviews mention difficulties getting quotes promptly and having to chase up the office for responses. The technical service gets consistently positive feedback, but administrative processes appear to have some inconsistencies based on recent customer experiences.
Does Climate Master work with ACT government rebates and incentives?+
Yes, reviews mention they actively help customers access ACT government rebates for qualifying heating and cooling systems. One customer specifically noted Climate Master was able to coordinate timing to ensure their installation qualified for a significant rebate that required completion within a tight timeframe. They appear familiar with current rebate programs and can advise on qualifying equipment.