Security 1
Ryley McGuire and Oliver are named by multiple customers for helpful camera consultations and responsive technical support.
From 83 Google reviewsMultiple customers specifically name Ryley McGuire for helpful camera system consultations and Oliver for technical support, but nearly a quarter of reviewers report serious issues with monitoring reliability, delayed response times, and poor communication after installation. The company's 24/7 monitoring service receives particular criticism for assuming false alarms and delayed emergency responses.
Their work
What it's like working with them
Based on a sample of recent customer reviews (83 total)
“explained all the different security camera models”
“extremely kind, helpful and will always revert to your queries”
What they help with
Based on what their customers hired them for
How they stack up
Context from 77 security & cctvs in Canberra
Credentials & background
Sourced from 4 public records so you don't have to look them up yourself
About Security 1
Security 1 specializes in home security camera systems and alarm installations, with sales consultant Ryley McGuire frequently mentioned by customers for explaining different camera models and helping choose the right system. Their technician Oliver handles ongoing support and service calls, with customers noting his responsiveness for app troubleshooting and recording issues. The company also operates a 24/7 monitoring service for alarm systems, though some customers report reliability concerns with their monitoring response times. Installation teams are consistently praised for being thorough, explaining systems step-by-step, and finding innovative solutions for cabling challenges. They handle both residential and commercial security setups, with some customers using them for multi-site business monitoring.
Best for: home security camera consultations with detailed explanations, residential alarm system installations with thorough setup training, and customers who value step-by-step system demonstrations.
Location
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Claim This Profile — Free →Common questions about Security 1
Who are the key staff members at Security 1?+
Reviews frequently mention Ryley McGuire as a knowledgeable sales consultant who explains camera options clearly and responds quickly to questions. Oliver is highlighted for technical support, with customers praising his helpfulness with app issues and system troubleshooting. Installation teams are also consistently mentioned for being professional and explaining systems step-by-step during setup.
What do customers say about Security 1's monitoring service?+
The monitoring service receives mixed feedback, with several customers reporting reliability issues including delayed response times, systems going offline, and assumptions of false alarms. One customer reported it took 45 minutes for a security response, while police arrived much faster. However, some customers do mention successful break-in prevention and responsive monitoring when systems work properly.
How is Security 1's communication and follow-up service?+
Communication appears inconsistent based on reviews. While initial sales consultations with Ryley McGuire receive praise for quick email responses, multiple customers report poor follow-up after installation, unreturned calls, and difficulty reaching managers. Several mention waiting weeks or months for responses to service requests or quotes.
What areas does Security 1 cover for installations?+
Based in Phillip, ACT, they service the Canberra region for both residential and commercial security installations. Reviews mention multi-site business monitoring and various home installations across Canberra, though specific coverage areas aren't detailed in customer feedback.