Cleaning Excellence
Scott's pre-job expectation-setting process is called out by name across multiple reviews — unusual detail for a cleaning business.
The business handles everything from fortnightly home cleans through to long-running commercial contracts, and several office clients mention years of continuous, reliable service. Two recent reviews do raise billing concerns — one alleges being charged for four hours on a ninety-minute job, the other relates to payment delays with a subcontractor — so it's worth confirming your quote in writing and clarifying how time is tracked before work begins. The trajectory of ratings has softened slightly in the more recent period, though the majority of recent reviews remain positive. If you're comparing options, ask Scott directly how job duration is measured and invoiced.
Their work
What it's like working with them
Based on a sample of Google reviews (34 total)
“a website which helps you track the job”
What they help with
Based on what their customers hired them for
How they stack up
Context from 235 carpet cleanings in Central Coast
Credentials & background
Sourced from 4 public records so you don't have to look them up yourself
About Cleaning Excellence
Scott leads Cleaning Excellence with a hands-on approach that spans both residential homes and commercial workspaces — offices, retail environments, and industrial kitchens all feature in the review record, which is unusual for a business listed under carpet cleaning alone. What sets Scott apart, according to multiple clients, is a structured onboarding process: he takes time before a job to establish exactly what matters to each customer, then communicates expectations in detail on both sides. Nicole is mentioned alongside Scott in team-level praise, suggesting a two-person leadership structure behind the broader crew. The business has been operating for roughly 19 years and uses a client-facing website where customers can track job progress — a practical feature that few cleaning operations at this scale bother to implement. Regular clients use Cleaning Excellence for fortnightly home cleans, ongoing office maintenance contracts, and one-off deep cleans for property sales, making it versatile across job types rather than locked into a single niche.
Best for: ongoing commercial office cleaning contracts, fortnightly residential maintenance cleans, and one-off deep cleans for homes being prepared for sale.
Location
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Claim This Profile — Free →Common questions about Cleaning Excellence
What types of cleaning does Cleaning Excellence handle?+
Cleaning Excellence covers both residential and commercial work — reviews mention regular home cleans, ongoing office maintenance, commercial kitchen and amenities cleaning, window cleaning, and deep cleans for homes being sold. The business is listed under carpet cleaning but the review record shows a broader remit than that category implies. Several commercial clients in different locations, including Wagga, have used them for over 18 months on contract. If you have a specific service in mind that isn't listed, it's worth calling to confirm.
How does Cleaning Excellence handle the initial consultation and quoting?+
Multiple customers specifically praise Scott's pre-job process — he takes time to understand what matters to each client before work starts and communicates expectations in detail on both sides. One customer described it as rare to find cleaners who make that effort. The business also has a client-facing website where you can track job progress, which adds a layer of transparency post-booking. Given that two reviewers raised billing concerns, it's a good idea to get your quote in writing and confirm how job duration is tracked.
Does Cleaning Excellence offer ongoing regular cleans or just one-off jobs?+
Both — the review record includes customers on fortnightly residential cleans as well as businesses with multi-year office cleaning contracts. One commercial client mentions using them in Wagga for over 18 months; another says they've been cleaning their office for several years. Reliability and punctuality for regular bookings are mentioned positively across multiple reviews. If you're looking for a long-term arrangement rather than a single clean, this appears to be a strength of the business.
What areas does Cleaning Excellence service?+
The business is based in East Gosford on the NSW Central Coast. Reviews also mention clients in Wagga Wagga, suggesting the business operates across a wider geographic area than just the local region. It's unclear from the available information whether interstate or remote jobs are taken on routinely or only for established clients. Contact Scott directly to confirm whether your location is covered, especially if you're outside the Central Coast area.
Are there any concerns I should be aware of before booking?+
Two reviews in the sample raise billing-related concerns — one customer reported being charged for four hours on a job completed in ninety minutes, and another (apparently a subcontractor) raised issues about delayed payments. These are the only notable negatives across 34 reviews, and the majority of clients report positive experiences. To protect yourself, ask for a written quote that specifies how time is measured and invoiced, and confirm the payment terms before work begins.