Hackett Glass
Local crew repeatedly turns around broken glass, shower screens and flyscreens faster than bigger Coffs shops quote.
The thing that comes up again and again is timing: glass measured, made and fitted faster than other local shops promised. One review had a door fixed the next day, another had a window in under 24 hours, and a third beat other quotes by at least three weeks. Wendy handles the office side and customers repeatedly say she keeps them posted from first email to final clean-up. The crew also gets named individually: Gavin for custom builds and tricky jobs, Jimmy for fast glass replacements, Trent and Jason for on-site work that leaves the place cleaner than they found it. The 47 reviews we saw run almost entirely five stars, with no repeated complaints. Ask for Gavin if the job involves custom dimensions or anything outside standard sizes; that's where the strongest work comments sit.
Their work
What it's like working with them
Based on a sample of Google reviews (57 total)
“replaced my window in less than 24 hours”
“kept us informed every step of the way”
“measured accurately, and fitted perfectly”
“completely cleaned up after themselves when the job was done”
“treated with the same level of care”
What they help with
Based on what their customers hired them for
How they stack up
Context from 409 glass & glaziers in Coffs Harbour
Credentials & background
Sourced from 3 public records so you don't have to look them up yourself
About Hackett Glass
Gavin Hackett runs the show, and he's often the one who turns up or makes the call on tricky jobs. Wendy on reception keeps emails and quotes moving, and she's praised repeatedly for quick, clear communication. The crew regularly handles window reglazing, custom shower screens, flyscreen repairs, security screens and full sliding door packages. Several reviews mention the business doing small jobs with the same care as big ones, which matters if you've been fobbed off elsewhere. Speed is a clear thread: one reviewer had a window replaced in under 24 hours, another had a shattered sliding door fixed the day after a quote. Workmanship comments usually mention clean-up as part of the service, not an afterthought. The reviews also point to a genuine local manufacturing setup, including made-to-fit screens using local workers. For residential repairs, odd glass carriers like caravan windows and custom openings, this is the first number worth calling in Coffs Harbour.
Best for: same-week glass replacements around Coffs Harbour, custom shower and security screens with accurate measurements, and small residential repairs that bigger glaziers tend to delay.
Location
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Claim This Profile — Free →Common questions about Hackett Glass
How quickly can Hackett Glass get a broken window or glass door fixed?+
Very quickly, based on reviews. One customer had a window replaced in under 24 hours, and another had a shattered sliding door fixed the day after the initial visit. Several other reviews mention same-day or next-day turnaround once measurements were done.
Who does the actual glass and installation work?+
Gavin Hackett is the owner and often handles custom builds and quotes. Jimmy gets named for fast glass replacements, while Trent and Jason show up in reviews for on-site installation and careful clean-up. Wendy usually handles reception and booking.
Do they only do residential glass, or commercial as well?+
Most reviews are residential, but the business has also handled hotel window repairs and custom security work. One hotel review mentions Hackett Glass sorting a broken window straight away. The team also makes screens locally, which helps with non-standard sizes.
Are their quotes accurate?+
Customers say quotes are realistic and sometimes finish under the rough estimate. One reviewer had a shower screen repair come in below the original emailed quote. That's a good sign if you're comparing prices against bigger glazing companies.
Do they clean up after the job?+
Yes, that's one of the strongest patterns in the reviews. Multiple customers mention the team removing old glass and leaving the area cleaner than when they arrived. The same care shows up in comments about small repairs, not just big installs.