P & P Air Conditioning and Appliance Services
Named technicians, LG warranty authority, and years of repeat customers across both AC and appliances.
Named technicians Peter, Michael, and Scott attract specific praise for professionalism and turning up with the right parts, which is a concrete signal of preparation rather than generic goodwill. Two reviewers did flag surprise at callout fees and billing timing, so it's worth confirming the full fee structure and invoice terms before booking — ask what the callout charge covers if the repair doesn't go ahead. The recent half of reviews averages higher than the earlier half in this sample, though the window contains both 5-star and 1-star reviews, so experiences are not uniformly smooth. That said, the volume of long-term repeat customers is a more meaningful signal than any single outlier.
Their work
What it's like working with them
Based on a sample of Google reviews (30 total)
“oven, microwave and clothes dryer have all been repaired by them”
What they help with
Based on what their customers hired them for
How they stack up
Context from 221 appliance repairs in Darwin
Credentials & background
Sourced from 4 public records so you don't have to look them up yourself
About P & P Air Conditioning and Appliance Services
Peter, Michael, Scott, and Tim each show up named in reviews — and each carries a distinct role. Peter is credited with diagnosing a particularly complex AC fault through methodical elimination, Michael handled a fridge repair within hours and led the customer communication through an LG warranty claim, and Scott is mentioned twice for washing machine repairs, arriving with pre-sourced parts and finishing cleanly. Tim handles appliance assessments including refrigeration, though one reviewer felt his call on a regas job was too quick. Beyond the team depth, P&P holds an authorised position as an LG warranty technician — meaning they deal with parts sourcing and manufacturer liaisons directly, which several reviewers note made a genuine difference in how their appliance claims were resolved. Their scope runs wider than the business name suggests: alongside split-system and ducted AC installs and servicing, they handle ovens, microwaves, dryers, washing machines, dishwashers, fridges, and even commercial vending machines. Long-term customers — some using them across an entire extended family — consistently point to the pre-arrival phone call, punctuality, and no-add-on quoting as the things that keep them coming back. The business suits Darwin homeowners who want a single trade for both air conditioning and white goods, and who value repeat-relationship service over a one-off callout.
Best for: LG appliance warranty repairs, households wanting one trade for both air conditioning and white goods, and customers who value long-term repeat-service relationships with a consistent team.
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Claim This Profile — Free →Common questions about P & P Air Conditioning and Appliance Services
What appliances does P&P repair beyond air conditioning?+
Based on customer reviews, P&P services a broad range of household appliances including refrigerators, washing machines, dishwashers, ovens, microwaves, and clothes dryers. They've also been mentioned handling commercial vending machines. Several long-term customers use them as a single trade for both air conditioning and white goods across their entire household. This breadth sets them apart from pure AC specialists operating in the Darwin area.
Are P&P authorised to carry out LG warranty repairs?+
Yes — multiple reviews confirm that LG refers customers to P&P as an authorised warranty technician. Reviewers specifically mention Michael leading the warranty process, including liaising with the local LG manager when parts were delayed and keeping customers updated throughout. If you have an LG appliance under warranty, P&P appears to be a recognised repair partner in the Darwin region.
What do customers say about P&P's pricing and quoting process?+
Repeat customers consistently mention that quotes are provided upfront and not inflated with add-ons later. However, two reviewers noted they weren't clearly informed about the callout fee before the visit — in one case the fee was described as unexpectedly high relative to the repair cost. It's worth asking P&P directly what the callout charge covers and whether it applies if the repair doesn't proceed, before confirming a booking.
How does P&P handle scheduling and communication on the day?+
Multiple reviewers — including long-term customers — specifically note that technicians call ahead before arriving and have never been late across numerous jobs. Reviews mention the team also checks whether arriving early is convenient, rather than just showing up. For urgent work, some customers have been accommodated within 24 hours, though availability for same-day emergency callouts appears to depend on current workload. Contacting them directly is the best way to gauge current response times.
Which technicians are likely to show up for a job, and what are they known for?+
Reviews name four team members: Peter is praised for diagnosing a complex AC fault through careful, methodical troubleshooting; Michael is cited for fast fridge repairs and thorough customer communication on warranty jobs; Scott is mentioned twice for washing machine repairs, arriving with pre-sourced parts and working efficiently; and Tim is mentioned in the context of appliance assessments including refrigeration. The team appears to cover both AC and appliance work rather than splitting into separate specialities.