Fannie Bay Pool Shop
Greg pressed the bearings back on a customer's pump shaft in-house — the shop next door didn't even know what the part was.
From the 30 reviews analysed, Grant and Lisa are named repeatedly, and specific interactions (a chlorinator warranty claim handled in 30 minutes, a spa motor diagnosed and reinstalled within 90 minutes, a Saturday green-pool emergency turned around in a day) give those reviews real credibility rather than generic praise. The shop's status as an authorised agent for at least one major chlorinator brand is worth knowing before you go in — it means they can resolve warranty claims on the spot that other retailers will escalate or delay. Two reviewers flagged pricing as higher than mass-market alternatives like Bunnings for some items, which is worth bearing in mind for off-the-shelf products; for diagnosis, repairs, and anything warranty-related, the speed and technical depth appear to offset that premium for most customers.
Their work
What it's like working with them
Based on a sample of Google reviews (41 total)
“they happened to be the agent for this brand and fixed it”
What they help with
Based on what their customers hired them for
How they stack up
Context from 223 pool maintenances in Darwin
Credentials & background
Sourced from 5 public records so you don't have to look them up yourself
About Fannie Bay Pool Shop
Grant, Lisa, and their team run what is effectively a one-stop diagnostic and repair hub for Darwin pool owners — not just a retail shop. Where competitors told one customer they'd have to wait 10 days for a warranty repair, Lisa had the same chlorinator fixed and covered under warranty within 30 minutes because the shop happens to be an authorised agent for the brand. That kind of behind-the-scenes parts access and manufacturer relationship repeatedly comes up in reviews: Greg stocks pump internals that larger specialist stores don't carry, and has the bench skills to press bearings back onto shafts in-house. Grant is consistently praised for hands-on technical knowledge and explaining pool chemistry clearly to everyday homeowners, while Lisa handles customer triage and logistics — including Saturday emergency callouts where she's been known to dispatch a technician who turned a green pool around in a single day. Yvette is specifically called out for helping customers navigate the crowded robot pool cleaner market without upselling unnecessarily. The shop suits Darwin homeowners dealing with freshwater conversions, spa pump failures, chlorinator breakdowns, or anyone who's been burned by a larger pool chain and wants a straight answer from someone who actually knows the equipment.
Best for: urgent chlorinator or pump failures needing same-day repair, warranty claims on pool equipment that other Darwin retailers are delaying, freshwater pool troubleshooting, and homeowners who want a clear technical explanation rather than a sales pitch.
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Claim This Profile — Free →Common questions about Fannie Bay Pool Shop
Does Fannie Bay Pool Shop handle emergency pool problems on weekends?+
Yes — at least one customer review specifically describes ringing on a Saturday morning about a faulty chlorinator and having a new unit installed and running within two hours. Lisa is mentioned as the point of contact for urgent triage, and the team has been praised for same-day turnarounds on green pool emergencies. If you have a time-sensitive problem, it's worth calling directly to confirm weekend availability rather than assuming.
Can they repair pool or spa pumps, or just sell replacements?+
Repairs are a genuine strength here, not just retail. Greg is specifically named in reviews for stocking pump internals — including bearings — and having the bench skills to press components back onto shafts in-house. One customer describes a spa motor being taken back to the shop, the fault (burnt wiring) identified, fixed, and the motor reinstalled, all within 90 minutes. This makes them worth calling before you assume a pump or motor needs full replacement.
Are they an authorised warranty agent for pool equipment brands?+
At least one major chlorinator brand is confirmed in reviews — a customer bought a chlorinator elsewhere, it failed after seven months, and Fannie Bay Pool Shop resolved the warranty claim and repaired the unit in 30 minutes because they were the authorised agent. If you have equipment under warranty that another Darwin retailer is delaying, it's worth checking whether this shop can handle it directly. Bring your purchase documentation when you visit.
What do customers say about their pricing?+
The majority of reviews describe pricing as competitive or fair, particularly for repairs and specialist parts. However, two reviewers noted that some off-the-shelf retail items (such as outdoor power timers) can be found cheaper at mass-market stores. Where they appear to offer clearest value is on diagnostic work, warranty resolution, and hard-to-find parts — areas where the labour and expertise involved justify the cost for most customers who've been there.
Who should ask for when visiting for specific help?+
For urgent repair triage and warranty issues, Lisa is the name customers mention first. Grant is consistently praised for technical pool knowledge and chemistry advice, and is the go-to for hands-on explanations. Greg is named by customers dealing with pump and motor repairs who needed specific parts. Yvette is called out specifically for helping customers choose between robot pool cleaner models without unnecessary upselling. The team appears to divide responsibilities naturally, so describing your problem when you arrive should get you to the right person.