North West Appliance Service
Kaine tracks down hard-to-find parts and shows customers exactly what failed — multiple reviewers say it saved them buying a new appliance.
The 48-hour booking turnaround flagged by more than one reviewer is a genuine differentiator for urgent appliance failures, particularly in a regional market where waits of a week-plus are common. Two reviews do raise contact reliability concerns — one mention of calls not returned — which is worth noting for a sole-trader operation where scheduling depends on a small team; calling rather than waiting on a message is probably the safer play. The business is GST-registered and has been operating for roughly 15 years, which provides a baseline of structural stability that newer operators in the area can't match.
Their work
What it's like working with them
Based on a sample of Google reviews (35 total)
“arrived early and gave honest opinion”
What they help with
Based on what their customers hired them for
How they stack up
Context from 215 appliance repairs in Devonport
Credentials & background
Sourced from 5 public records so you don't have to look them up yourself
About North West Appliance Service
Kaine (also spelled Caine in some reviews) is the hands-on technician at the centre of this sole-trader operation, and customers specifically credit him with going beyond the obvious fix — sourcing hard-to-find parts for dishwashers, walking homeowners through exactly what failed and why, and arriving when he says he will. Karen handles scheduling on the admin side and has consistently turned around booking windows within 48 hours, which matters most when a washing machine dies mid-week with a full basket waiting. The business covers a wider geographic footprint than most would expect from a Devonport base — one review confirms a service run out to Sheffield — so homeowners in outlying northwest Tasmania towns are worth calling rather than assuming they're out of range. What sets the approach apart is the repair-or-replace honesty: at least one customer was shown the failed control board and given a genuine choice between fixing and buying new, rather than being pushed toward a sale. The shop also accepts drop-off appliances as an alternative to paying a call-out fee, which is a practical option for anyone with a ute or station wagon and a non-urgent repair. About 15 years of operating in the region means they've accumulated parts knowledge and supplier contacts that newer entrants typically don't have.
Best for: urgent washing machine or dishwasher breakdowns needing a fast turnaround, homeowners in outlying northwest Tasmania towns who struggle to find mobile technicians, and anyone who wants a clear explanation of what failed and what it will cost before work begins.
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Claim This Profile — Free →Common questions about North West Appliance Service
What areas does North West Appliance Service cover beyond Devonport?+
At least one customer review confirms a service call to Sheffield, suggesting the business covers a wider stretch of northwest Tasmania than the Devonport address implies. If you're in an outlying town like Ulverstone, Penguin, or Latrobe, it's worth calling directly to check rather than assuming you're outside their range. No reviews mention a fixed service radius, so the honest answer is to ask Karen when you book.
How quickly can North West Appliance Service usually get to a repair?+
Multiple reviewers specifically mention a 48-hour turnaround from first contact to completed repair, which appears to be a genuine operational strength rather than a one-off. Karen handles bookings on the admin side and is credited by name for organising prompt appointments. For urgent situations — like a washing machine failure before a holiday — this speed is one of the clearest reasons customers mention choosing them over alternatives.
Do I have to pay a call-out fee, or can I drop my appliance off?+
The business offers both options. You can pay a call-out fee for an in-home inspection, or bring the appliance in to the shop if you want to avoid that cost — one customer explicitly mentioned being given this choice when booking. For smaller appliances or if you have transport available, the drop-off route can reduce your overall repair bill. Confirm current pricing for both options when you call.
What do customers say about pricing at North West Appliance Service?+
Most reviewers describe the pricing as reasonable or good value, with several mentioning they felt the repair cost was well worth avoiding a new appliance purchase. One negative review raised concerns about markups on new appliance quotes, suggesting it's worth doing a quick price check if you're being quoted on a new unit rather than a repair. For actual repair work — parts and labour — the feedback across the sample is consistently positive on value.
Does Kaine explain what's wrong before going ahead with a repair?+
Yes — this comes up repeatedly across reviews and appears to be a deliberate part of how Kaine works. Customers describe him showing them the failed component, explaining what caused the fault, and then giving a genuine choice between repairing or replacing before any work is authorised. One reviewer was shown a failed control board and given time to decide. This transparency is one of the most consistent positives across the review sample.