Hank Bos Glass
Arcade machine manufacturers return repeatedly for precision glass tops from their technical team.
From 16 Google reviewsThe main pattern across feedback is excellent technical work from the workshop team (Dot, Sue, and Barney get specific praise), but persistent complaints about front-office service and delivery timeframes running weeks beyond estimates. Specialty clients like arcade machine manufacturers return repeatedly for custom glass work, suggesting strong technical capabilities once projects reach the production stage.
Their work
What it's like working with them
Based on a sample of recent customer reviews (16 total)
“I make sit-down arcade machines and get my glass tops”
“Absolutely disgraceful behaviour from receptionist”
What they help with
Based on what their customers hired them for
How they stack up
Context from 113 glass & glaziers in Frankston
Credentials & background
Sourced from 4 public records so you don't have to look them up yourself
About Hank Bos Glass
Hank Bos Glass serves a mix of commercial and residential clients, with arcade machine manufacturers and homeowners both sourcing custom glass pieces. Reviews mention key staff members Dot, Sue, and Barney who handle different aspects of orders, with customers specifically praising their collaborative approach to complex glass projects. The business focuses on custom glass cutting, mirror supply, and specialty applications rather than standard glazing repairs. Their workshop appears equipped for precision cutting work, with arcade machine builders particularly valuing their ability to produce consistently smooth glass tops for gaming surfaces.
Best for: custom glass cutting projects, specialty commercial applications like arcade machine tops, mirror supply, and situations where technical precision matters more than quick turnaround.
Location
Is this your business?
Claim your free profile to take control, start receiving booking requests via SMS, and stand out from competitors.
Claim This Profile — Free →Common questions about Hank Bos Glass
What are typical delivery timeframes at Hank Bos Glass?+
Reviews show mixed experiences with delivery timing. While some standard orders are quoted at 3-4 days, multiple customers report actual delivery taking 2+ weeks longer than estimated. Recent reviews suggest this may be improving, but confirm realistic timeframes directly when placing orders, especially for time-sensitive projects.
Do they specialise in any particular type of glass work?+
Reviews indicate they handle custom glass cutting for specialty applications, with arcade machine manufacturers being repeat clients for precision glass tops. They also supply mirrors and standard panels. The workshop team (Dot, Sue, and Barney) appears skilled at collaborative problem-solving for complex custom orders.
What do customers say about their customer service?+
Customer service experiences vary significantly between front-office and workshop staff. Multiple reviews specifically criticise receptionist behaviour as rude and unhelpful. However, the technical team receives praise for collaborative service, with customers mentioning Dot, Sue, and Barney by name for their efforts on challenging projects.
Are they suitable for commercial glass projects?+
Yes, they serve commercial clients including arcade machine manufacturers who return for repeat orders, suggesting capability with precision commercial work. Reviews indicate the workshop team can handle specialty applications and custom cutting requirements that commercial clients need.