Fix It Right Plumbing Melbourne
Customers consistently name individual technicians like Thane, Mitch, Ben and Jack for their specific expertise areas.
From 2,376 Google reviewsThe standout pattern is technicians explaining all work and costs before starting, then providing broader property advice beyond just fixing the immediate problem. Office staff like Rachel also receive specific praise for emergency phone support, suggesting coordinated service across the team.
Their work
What it's like working with them
Based on a sample of recent customer reviews (2,376 total)
What they help with
Based on what their customers hired them for
How they stack up
Context from 140 plumbers in Frankston
Credentials & background
Sourced from 3 public records so you don't have to look them up yourself
About Fix It Right Plumbing Melbourne
This team operates with several specialist technicians who customers consistently name and praise for specific expertise. Thane handles consultations and is noted for detailed explanations, while Mitch and Lachie focus on installations, and Ben and Jack specialise in hot water system diagnostics and replacements. Reviews indicate they go beyond just fixing immediate problems—technicians like Mitch conduct full property assessments to identify potential issues and future maintenance goals. The business appears well-suited for both emergency callouts (with office staff like Rachel providing after-hours guidance) and planned installations, with customers highlighting their practice of explaining cost-effective options rather than pushing expensive solutions. Their approach includes thorough cleanup after each task and providing referrals to other trades when work falls outside their scope.
Best for hot water system replacements, comprehensive property plumbing assessments, emergency callouts with phone guidance, and jobs where you want detailed explanations before work begins.
Location
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Claim This Profile — Free →Common questions about Fix It Right Plumbing Melbourne
What areas does Fix It Right Plumbing cover from their Carrum Downs location?+
The business operates from Carrum Downs in Melbourne's southeast, though reviews don't specify their exact service radius. Given their substantial review count of 2,376, they likely cover a significant area across Melbourne's southeast suburbs. Contact them directly to confirm they service your specific location, as coverage areas can vary for emergency versus scheduled work.
Do they provide emergency plumbing services?+
Yes, reviews mention emergency callouts with office staff like Rachel providing weekend emergency guidance over the phone. One customer specifically praised the emergency phone support for helping isolate their issue and providing next steps. They appear to have systems in place for after-hours emergencies, though response times and emergency fees should be confirmed when calling.
What do customers say about their technicians?+
Customers consistently name individual technicians and describe their specific strengths—Thane for detailed consultations, Mitch and Lachie for installations, Ben and Jack for hot water system work. Reviews emphasise that technicians explain all work and costs before starting, clean up after each task, and often provide broader property assessments beyond just fixing the immediate problem. The personal service approach with named technicians appears to be a key differentiator.
How do they handle hot water system issues?+
Hot water systems appear to be a specialty, with multiple customers praising technicians Ben and Jack specifically for this work. Reviews mention quick diagnosis of 20-year-old systems, cost-effective replacement options explained clearly, and complete installations within 2 hours. They seem to assess whether repair or replacement is more economical rather than automatically recommending new systems.