Terry's Locksmiths
Owner Jim personally follows up after every job while technicians like Jak and Marty solve problems other locksmiths couldn't handle.
From 3,092 Google reviewsThe standout pattern from 48 reviews we analysed is their ability to solve complex problems other locksmiths couldn't handle, from programming car remotes that dealers said would take weeks to opening safes with unknown combinations. Owner Jim's personal follow-up calls after jobs and the team's sub-30-minute emergency response times indicate genuine investment in customer outcomes rather than just completing jobs.
Their work
What it's like working with them
Based on a sample of recent customer reviews (3,092 total)
“Jim the owner was also very good when booking times and even sent a text to see if I was happy with the job”
“Jak was a very knowledgeable technician and made me feel very comfortable”
What they help with
Based on what their customers hired them for
How they stack up
Context from 20 locksmiths in Gold Coast
Credentials & background
Sourced from 4 public records so you don't have to look them up yourself
About Terry's Locksmiths
Owner Jim leads a team of mobile locksmiths who specialise in automotive work alongside residential and commercial jobs. Technicians like Jak, Duane, and Marty handle everything from emergency car lockouts to smart lock installations, with customers consistently praising their ability to arrive within 15-30 minutes for urgent situations. The business operates both mobile services and a Burleigh Heads showroom stocked with Yale smart locks and safes. Reviews highlight their technical problem-solving skills, from programming garage remotes to opening safes with unknown combinations, plus follow-up service to ensure installations work properly. They're particularly suited for automotive emergencies, smart home security upgrades, and situations where other locksmiths have failed to solve complex lock problems.
Best for: emergency car lockouts with rapid response, Yale smart lock installations at competitive prices, complex lock problems other locksmiths couldn't solve, and situations requiring follow-up support to ensure everything works properly.
Location
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Claim This Profile — Free →Common questions about Terry's Locksmiths
How quickly can Terry's Locksmiths respond to emergencies?+
Reviews consistently mention 15-30 minute response times for emergency callouts, with several customers specifically noting arrival within 15 minutes for car lockouts. The team provides GPS tracking so you can monitor their arrival, and they operate seven days a week. Multiple reviews mention same-day service even for complex jobs like safe opening and ignition repairs.
Does Terry's Locksmiths work on all types of vehicles?+
Customer reviews mention successful work on various makes including Volkswagen, Jaguar, motorbikes, and utes. They handle car key cutting, ignition barrel repairs, remote programming, and emergency lockouts. One review specifically mentions they were recommended by a VW dealer and completed the job faster and cheaper than ordering parts from Germany.
What smart lock brands does Terry's Locksmiths stock?+
Reviews frequently mention Yale smart locks, with customers noting Terry's has the most competitive pricing and quick delivery. They stock both Yale Smart Keypad versions and provide installation support. The business has a Burleigh Heads showroom where customers can view products, and they offer follow-up service to ensure smart locks are working properly after installation.
Does owner Jim personally oversee the work quality?+
Multiple reviews mention owner Jim personally calling or texting after jobs to check customer satisfaction, even when other technicians completed the work. This suggests active quality oversight rather than hands-off management. Customers also mention booking directly with Jim and receiving clear communication about timing and pricing throughout the process.