Elmers Removals & Mini Storage
The crew drove through the night to reach a customer let down by another removalist — and finished by lunchtime.
Named crew members (Cooper, Dominic, Kevin) and office coordinator Lexie appear repeatedly enough that you can reasonably expect a named team rather than a rotating roster of strangers. Roughly 15% of the sample raises concerns around scheduling changes made close to move day, pricing that felt disproportionate to the job, or damage without follow-up — a frequency that's worth flagging, even if it's not the dominant story. The practical step: confirm your start time in writing the day before, and ask upfront whether your move date is firm or subject to change based on other bookings. Recent reviews are trending slightly stronger than earlier ones, which is an encouraging sign for a business now around three years in.
Their work
What it's like working with them
Based on a sample of Google reviews (77 total)
“delivery time was put back from 10am arrival to 2pm arrival. Not happy”
What they help with
Based on what their customers hired them for
How they stack up
Context from 423 removalists in Hervey Bay
Credentials & background
Sourced from 5 public records so you don't have to look them up yourself
About Elmers Removals & Mini Storage
Elmers Removals & Mini Storage handles the full spectrum of residential moving — from single-item lifts like pianolas into high-set homes, to multi-stop moves involving storage handovers and furniture drop-offs to multiple addresses on the same day. Terry, the owner, personally calls customers the day before their booking to confirm arrangements, and steps in operationally when things get complicated — including arranging emergency trucks when customers are let down by other removalists at the last minute. On the floor, crew members Cooper, Dominic, and Kevin are the most frequently named by reviewers: Cooper appears across multiple long-distance and storage jobs and is consistently praised for careful handling; Dominic is highlighted for patience with fragile or awkwardly packaged loads; Kevin gets specific mentions for working efficiently in tight spaces. In the office, Lexie manages bookings and storage accounts and draws repeated praise for her communication with customers who are mid-move or in long-term storage arrangements spanning years. The business covers a wide geographic corridor — jobs mentioned in reviews include Maryborough, Tin Can Bay, Hervey Bay, Jimboomba, Gold Coast, Bauple, and Cairns — making them a practical option for regional Queensland relocations, not just local suburb-to-suburb moves. They also operate mini storage units on-site in Tinana, which several customers have used in tandem with a move when settlement dates don't align.
Best for: long-distance regional Queensland moves involving storage handovers, elderly or assisted-living relocations requiring extra patience and care, and emergency bookings where another removalist has fallen through at short notice.
Location
Is this your business?
Claim your free profile to take control, start receiving booking requests via SMS, and stand out from competitors.
Claim This Profile — Free →Common questions about Elmers Removals & Mini Storage
What areas does Elmers Removals cover?+
Based on customer reviews, Elmers regularly services a broad corridor of regional Queensland including Maryborough, Hervey Bay, Tin Can Bay, Bauple, Jimboomba, Gold Coast, and Cairns. Their base is in Tinana, but long-distance moves appear to be a genuine part of their workload rather than an occasional exception. If your destination is outside this corridor, it's worth calling directly to confirm availability and whether an overnight stop is involved — at least one review mentions the crew driving through the night to reach a customer on time.
Does Elmers offer storage as well as removals?+
Yes — the business operates mini storage units on-site in Tinana, and several customers have used storage in combination with a removal when settlement dates didn't align. One reviewer stored belongings for over two years and specifically praised office coordinator Lexie for managing the account throughout. Storage units are described as clean and fitted with pest-repelling measures, though at least one reviewer noted the units have no internal lighting and found the pricing on the higher side. Confirm current rates and unit sizes directly when booking.
Who will actually turn up on the day, and are they experienced?+
Reviews name specific crew members repeatedly — Cooper, Dominic, Kevin, Aidan, and Brendan appear across multiple jobs and years, which suggests a reasonably stable team rather than casual labour. Owner Terry is mentioned as personally involved in complex or emergency bookings, and office coordinator Lexie handles move coordination and storage accounts. The crew has been praised for handling tricky situations: navigating tight spaces, loading pianolas into high-set homes, and managing moves with elderly customers requiring extra patience.
What do customers say about Elmers' pricing?+
Most reviewers describe pricing as reasonable or fair for the work involved, and at least one specifically appreciated being quoted on an hourly rate rather than a fixed price. However, a small number of reviews raised concerns about pricing feeling high relative to the job scope — particularly for shorter or simpler moves. Reviews don't provide exact price ranges, so it's worth requesting a written quote before committing and asking whether the rate is hourly or fixed for your specific job.
What should I confirm before my move date?+
Owner Terry typically calls the day before to confirm bookings, which customers appreciate — but a handful of reviews mention start times being changed with less than 24 hours' notice. To avoid disruption, ask when you book whether your time slot is firm or subject to adjustment based on other jobs that day. It's also worth confirming in writing what's included in the quote, particularly if you have fragile items or are expecting the crew to assist with packing — experiences on this front vary across reviews.