Smart Energy
Multiple Tasmanian customers report moving into credit on power bills within months of a Smart Energy battery install.
Specific consultants like Adam, Bruce, Eli, and Lee are named repeatedly by satisfied customers, which suggests the sales experience is strong when the right rep is assigned. That said, roughly a fifth of the sample raises concerns worth knowing about: several customers report aggressive cold-call follow-ups even after asking to be removed from contact lists, and a handful describe pricing that felt significantly higher than competing quotes — so if you're comparing options, get at least two other quotes before signing anything and ask for savings projections in writing rather than verbal estimates. The trajectory across this sample has improved noticeably in more recent reviews compared to earlier ones, which is encouraging, but the inconsistency means it's worth confirming your full system cost, what the installer will and won't cover post-install, and how savings are calculated before committing.
Their work
What it's like working with them
Based on a sample of Google reviews (86 total)
“once they have your number they will contact you endlessly”
What they help with
Based on what their customers hired them for
How they stack up
Context from 331 solar panel installations in Hobart
Credentials & background
Sourced from 5 public records so you don't have to look them up yourself
About Smart Energy
Smart Energy specialises in residential solar panel installation and battery storage systems, with a particular focus on helping Tasmanian homeowners eliminate or dramatically reduce grid electricity bills — several reviewers report moving into credit or paying as little as $50 a month after installation. The sales team includes named consultants like Adam, Eli, Bruce, Lee, and Jared, who are repeatedly praised for patient, thorough in-home explanations of system design, costs, and expected savings; Beth is specifically called out for helping one customer finally get solar approved after a previous knockback. Installation crews are noted for speed, tidiness, and care around gardens and rooflines, with multiple reviewers mentioning no tiles broken and no cleanup left behind. Post-install, Smart Energy provides a monitoring app that lets homeowners track real-time generation and consumption, and aftercare support — including step-by-step phone guidance for app connectivity issues — is a genuine differentiator mentioned by multiple customers. They've been operating for roughly 26 years and handle both solar-only and solar-plus-battery configurations, making them relevant for homeowners wanting a staged or full off-grid-leaning setup.
Best for: Tasmanian homeowners wanting a full solar-plus-battery setup to minimise grid dependence, households looking for a guided in-home consultation before committing to a system, and customers who value hands-on aftercare support and app-based monitoring after installation.
Location
Often needed together
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Claim This Profile — Free →Common questions about Smart Energy
What does the installation process look like with Smart Energy?+
Based on multiple reviews, the process starts with an in-home consultation where a named sales specialist — customers mention Adam, Eli, Bruce, Lee, Jared, and others — walks through system design, costs, and projected savings. Installation itself is consistently described as quick and tidy, with crews taking care around roof tiles and gardens. After install, customers are set up with a monitoring app to track generation and usage in real time. Post-install support, including phone walkthroughs for app setup issues, is also mentioned by several reviewers.
Can Smart Energy actually eliminate my power bill in Tasmania?+
Several Tasmanian customers report dramatic reductions — one reviewer mentions paying $50 for a full summer month without a battery, and another says they've had no energy bills at all for nearly 12 months after a battery installation. That said, reviewers with solar-only systems (no battery) report still paying some power costs for night-time and cloudy-day usage, which one customer felt wasn't made clear upfront. If eliminating your bill entirely is the goal, ask specifically about battery configurations and get savings projections in writing.
How does Smart Energy's pricing compare to other solar installers?+
A handful of reviewers describe Smart Energy's pricing as notably higher than comparable quotes from other providers — one customer mentions a $14,000 system with a rough 25-year payback estimate, and another was quoted approximately $25,000 for a system they believed was available elsewhere for significantly less. Most satisfied customers don't comment directly on price. Getting at least two competing quotes before signing is advisable, and it's worth asking for a written breakdown of system cost versus projected annual savings so you can do your own payback calculation.
What happens if I have issues after installation?+
Aftercare experiences in the reviews are mixed. Many customers praise Smart Energy's responsiveness — one reviewer highlights follow-up calls, step-by-step app support over the phone, and proactive communication throughout. However, a smaller number of reviewers report difficulty getting replies to emails after installation, and one describes a prolonged dispute over system design changes and monitoring access. If you're considering Smart Energy, it's worth clarifying their post-install support process — specifically whether issues are handled by email or phone — before you sign.
Does Smart Energy do battery-only installs, or do I need to get solar at the same time?+
Reviews mention customers getting standalone battery installations separate from solar — one reviewer specifically describes their battery being installed and is satisfied with the outcome nearly a year on. Smart Energy appears comfortable handling battery-only jobs as well as full solar-plus-battery packages. If you already have solar panels and want to add storage, it's worth asking them whether your existing inverter is compatible with the battery systems they stock.