Ipswich Garage Doors
Steve tackles complex garage door installations that multiple other companies turn down as impossible.
From 50 Google reviewsMultiple customers report being ignored for weeks or months when issues arise, with some describing rude treatment and unprofessional phone interactions. The technical work quality gets strong praise when completed, but the after-sales service appears unreliable based on these customer experiences.
Their work
What it's like working with them
Based on a sample of recent customer reviews (50 total)
“when 2 other companies said there was no solution”
What they help with
Based on what their customers hired them for
How they stack up
Context from 62 garage doorss in Ipswich
Credentials & background
Sourced from 4 public records so you don't have to look them up yourself
About Ipswich Garage Doors
Steve leads this garage door specialist with Melissa handling office operations, focusing on motor installations, spring replacements, and problem-solving complex installations that other companies turn down. Multiple customers mention Steve tackling challenging setups involving unusual garage heights, configurations, and automated gate systems that competitors couldn't handle. The business operates with a mobile service model, travelling to non-Brisbane locations and rural areas where many city-based companies won't go. Steve's approach involves on-site problem-solving and innovation, often finding repair solutions instead of pushing new door sales, though some customers report significant communication and customer service issues that have required Fair Trading intervention.
Best for: complex garage door installations that other companies can't handle, rural or non-Brisbane locations, and customers who need innovative problem-solving for unusual configurations.
Location
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Claim This Profile — Free →Common questions about Ipswich Garage Doors
Does Ipswich Garage Doors travel outside Brisbane?+
Yes, multiple customers mention Steve being willing to travel to rural locations and areas outside Brisbane where other companies won't go. One customer specifically praised them for driving out to their non-Brisbane location when a Brisbane-based company cancelled, saying they were too far away. This appears to be a key differentiator for the business.
What do customers say about their ability to handle complex installations?+
Steve gets consistently praised for solving problems other companies can't handle. Three separate customers mention him completing installations that 2-3 other companies said were impossible due to garage height, configuration issues, or complex automated gate systems. One customer said he 'loves a challenge' and worked through issues others couldn't solve.
Are there any concerns about their customer service?+
Yes, there's a concerning pattern in reviews about communication and follow-up issues. Multiple customers report having to lodge Fair Trading complaints to get warranty work done, with some describing being ignored for weeks or months. Several mention unprofessional phone interactions and difficulty getting responses to emails or calls for service issues.
How quickly do they complete work from quote to installation?+
When the process goes smoothly, customers report quick turnaround times. One customer had their door installed within a week of ordering, and another mentioned Steve completing work 'the next day' after paying a deposit. However, this seems to vary significantly based on whether communication issues arise.