East West Pest
Successfully eliminated a German cockroach infestation after several other pest control companies had failed.
From 52 Google reviewsMultiple reviews mention their detailed explanations of treatment processes and comprehensive reporting, with one customer noting they successfully eliminated a German cockroach infestation after several other pest control companies had tried and failed. The small sample shows they handle both emergency callouts and planned treatments like termite barriers.
Their work
What it's like working with them
Based on a sample of recent customer reviews (52 total)
“thoroughly explained the entire process”
“sends a text when you book and another before they arrive”
“very thorough job with comprehensive report”
What they help with
Based on what their customers hired them for
How they stack up
Context from 71 pest controls in Ipswich
Credentials & background
Sourced from 3 public records so you don't have to look them up yourself
About East West Pest
Andrew and Ben run this local pest control operation, with customers consistently noting their deep knowledge of termite behaviour and German cockroach eradication techniques. They handle everything from emergency bed bug callouts to preventative termite barriers for new home purchases, with multiple reviews highlighting their ability to solve problems that other pest control companies couldn't fix. Their approach centres on thorough explanations of treatment processes and comprehensive reporting, using a smart booking system that sends SMS notifications before arrival. The team appears particularly suited to complex infestations and properties in termite-prone areas around Ipswich, with customers praising their honest pricing and willingness to resolve any billing miscommunications immediately.
Best for: emergency pest callouts like bed bugs, complex infestations other companies couldn't solve, termite barriers for new homes, and customers who want detailed explanations of treatment processes.
Location
Often needed together
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Claim This Profile — Free →Common questions about East West Pest
Do East West Pest handle emergency pest problems?+
Yes, reviews specifically mention they responded quickly to an emergency bed bug issue. One customer praised their rapid response time and professional handling of the urgent situation. They appear to offer both scheduled services and emergency callouts for pest problems that need immediate attention.
What do customers say about East West Pest's pricing?+
Reviews describe their pricing as 'honest and fair pricing reflecting the true professionalism of their work.' One customer mentioned a minor pricing miscommunication that was 'sorted out immediately without an issue,' suggesting they're responsive to billing concerns. They also offer discount promotions through mail pamphlets for services booked by certain dates.
Are Andrew and Ben good at explaining what they're doing?+
Multiple customers specifically praise Andrew and Ben for their detailed explanations of treatment processes and comprehensive reporting. Reviews mention they 'thoroughly explained the entire process' and are 'very knowledgeable,' making customers feel informed about the pest control work being done. They appear to take time to educate customers rather than just complete the job silently.
Can East West Pest solve difficult pest problems other companies can't?+
At least one customer specifically mentioned that East West Pest successfully eliminated a German cockroach infestation 'after a few different companies tried to fix it.' The review praised their knowledge and experience in finally getting the problem sorted after other pest control companies had failed. This suggests they may have expertise in handling complex or persistent pest issues.