Smart Dimension
Francis is named in nearly every review for walking new-home owners through their full security setup — alarm, CCTV, and smart wiring — before he leaves the site.
That combination of technical depth and communication is rare, and it comes up unprompted across multiple customers. The reviews skew heavily toward new residential builds, so if you're retrofitting an existing home, it's worth confirming directly that this is work they regularly take on. Thomas is mentioned alongside Francis in a couple of reviews as part of the team, though his specific role isn't detailed — worth asking about resourcing if your project is time-sensitive.
What it's like working with them
Based on a sample of Google reviews (36 total)
“Francis was incredibly knowledgeable and professional”
What they help with
Based on what their customers hired them for
How they stack up
Context from 119 antenna & tvs in Joondalup
Credentials & background
Sourced from 4 public records so you don't have to look them up yourself
About Smart Dimension
Francis and Thomas are the two names that appear across Smart Dimension's new-home installations, with Francis consistently leading the on-site work — running smart wiring, alarm systems, and CCTV setups from rough-in through to customer handover. What stands out in the reviews isn't just the technical execution but the deliberate walkthrough Francis gives at the end of each job, taking time to ensure homeowners actually understand how their security system operates rather than just handing over a manual. He's also noted for leaving properties cleaner than he found them, which is unusual enough in trades work that multiple customers specifically called it out. The business appears to focus almost exclusively on new residential builds, integrating structured cabling, alarm systems, and CCTV into homes during construction rather than retrofitting existing properties — making them a strong fit for homeowners building in the northern Perth corridor. With roughly seven years of active operation, Smart Dimension sits in a niche that crosses traditional antenna/AV work with home security integration, which is more specialised than the category label suggests.
Best for: new residential builds needing integrated smart wiring and CCTV, homeowners wanting a thorough post-install system walkthrough, and security system setups that combine alarm, cabling, and camera installation in one engagement.
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Claim This Profile — Free →Common questions about Smart Dimension
What types of jobs does Smart Dimension typically take on?+
Based on available reviews, Smart Dimension focuses heavily on new residential builds, integrating smart wiring, alarm systems, and CCTV during the construction phase. Francis, who leads the on-site work, is described handling full end-to-end security setups rather than piecemeal repairs. If you have an existing home that needs a retrofit, it's worth calling ahead to confirm they take on that type of work, as reviews don't specifically mention it.
Who will actually do the work on my home?+
Francis is the technician named in the overwhelming majority of reviews and appears to be the primary installer for security and smart wiring jobs. Thomas is mentioned alongside him in a couple of reviews, suggesting there's at least a two-person team. If continuity matters to you — especially for a multi-day new build installation — it's reasonable to ask upfront who'll be on-site for your job.
Does Smart Dimension explain how the systems work after installation?+
This comes up repeatedly and unprompted in reviews — Francis is specifically praised for walking customers through their alarm, CCTV, and smart wiring setups at the end of the job to make sure they understand how everything operates. One customer noted he "took the time to show us through everything to ensure we understood how it all worked." For homeowners who find security systems confusing, this appears to be a genuine strength rather than a box-ticking exercise.
What areas does Smart Dimension service?+
Smart Dimension is based in Tapping, WA, which places them in Perth's northern suburbs. Reviews mention customers in what appears to be the broader northern corridor, consistent with new residential development activity in that area. Coverage for jobs outside this zone isn't confirmed in available reviews, so if you're located further afield — say, south of the river or in regional WA — confirm directly whether they'll travel.
What do customers say about the quality of Smart Dimension's workmanship?+
Across the 5 reviews we reviewed, quality of work is consistently praised, with one customer noting Francis "left my house tidier than before he came" — a specific detail that speaks to on-site care as much as technical output. Attention to detail is mentioned by multiple customers, and the standard expectation of a rushed or messy install doesn't appear in any of the available feedback. Given the small review sample, it's difficult to speak to this with high statistical confidence, but there are no counterexamples in the data.