Total Landscaping
Lachlan's itemised quotes and hands-on supervision stand out across multiple completed structural landscaping jobs.
That's the good news. The caution is that two separate prospective customers describe being walked through their property, being promised a quote within 24 hours, and then receiving nothing — no quote, no follow-up, no explanation. That's a 2-in-12 rate in this sample, which is worth knowing before you invest time in a site visit. If you reach out, set a specific deadline for the quote upfront and have a backup option ready in case you don't hear back — most customers who get past that stage seem genuinely satisfied with the outcome.
Their work
What it's like working with them
Based on a sample of Google reviews (16 total)
“gave us some really good ideas along the way and the end result looks even better”
What they help with
Based on what their customers hired them for
How they stack up
Context from 178 landscapings in Lake Macquarie
Credentials & background
Sourced from 5 public records so you don't have to look them up yourself
About Total Landscaping
Lachlan leads the on-site work and is the primary point of contact for scoping and quoting — reviewers specifically praise his patience when briefs change, his detailed line-item quotes that break down costs by scope, and his ability to spot structural issues like improperly fastened pergolas or rotted timber that other trades miss. Jess appears to handle the administrative and scheduling side, with multiple customers naming her alongside Lachlan as part of what makes the process feel organised. The crew specialises in structural landscaping — retaining walls, drainage systems, concrete paths, levelling, and re-turfing — rather than just garden maintenance, making them more suited to renovation-scale projects on established residential properties than routine lawn care. Jobs that require connecting new drainage to existing infrastructure or managing sloped and older blocks appear to be a particular strength based on what reviewers describe. They also take on deck replacement and outdoor structural repairs alongside the landscaping scope, which gives them crossover appeal for homeowners combining multiple outdoor improvement jobs. A builder (Candor Homes) mentions using them repeatedly on residential builds, suggesting they're capable of working within a project management context, not just direct-to-homeowner jobs.
Best for: structural landscaping renovations on established residential properties, jobs combining drainage, retaining walls, and turfing, and homeowners who need a team that can adapt when unexpected issues are discovered mid-project.
Location
Often needed together
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Claim This Profile — Free →Common questions about Total Landscaping
What types of landscaping jobs does Total Landscaping typically take on?+
Based on completed-job reviews, Total Landscaping leans toward structural and renovation-scale work rather than routine maintenance — think retaining walls, drainage systems, concrete paths, lawn levelling, and re-turfing on established residential properties. Several customers mention combining outdoor structural repairs (deck replacement, pergola fixes) with broader landscaping as part of the same job. They've also worked with a residential building company on new-build projects. If you're after ongoing lawn mowing or garden tidying, this may not be their primary focus.
What do customers say about Lachlan and the team's communication style?+
Completed-job reviewers consistently praise Lachlan's patience and detailed quoting — one customer specifically noted that the quote showed an exact scope of works with a full cost breakdown, and that he was flexible when the brief changed multiple times before work started. Jess is named alongside Lachlan in several reviews as part of what makes the process feel coordinated. That said, two prospective customers in the sample describe being promised a quote that never arrived, with no follow-up after chasing — so the pre-job communication experience appears to vary.
Is Total Landscaping's pricing transparent?+
Customers who received quotes describe the pricing as competitive and transparent, with one reviewer noting there were no unexpected costs and another calling out the itemised cost breakdown in the quote itself. There's no mention of surprise charges or scope creep in the completed-job reviews. The main caveat is getting the quote in the first place — two reviewers in the sample say they never received one despite follow-ups, so it's worth confirming a specific turnaround time when you make contact.
Does Total Landscaping work on older or more complex properties?+
Yes — several reviews specifically involve older properties with existing drainage systems, sloped blocks, or structural issues discovered mid-project (like rotted decking or an improperly fastened pergola). Lachlan's approach in those cases, based on reviewer accounts, is to flag the issue and offer solutions rather than proceed with the original plan. One customer noted the crew successfully connected new drainage infrastructure to an existing system, which required understanding the existing setup rather than starting from scratch.
What areas does Total Landscaping service?+
Total Landscaping is based in Cardiff, NSW, in the Lake Macquarie area. Reviews don't specify the exact coverage radius, so if you're outside the immediate Cardiff area it's worth confirming they'll travel to your location when you make first contact. Given the business appears to be a small crew operation led by Lachlan, travel distance may influence availability and scheduling.