Tassie Pools & Spas
Sonya and Simon are named by multiple customers for knowing their stuff — in the showroom and in the field.
The business functions as an authorised Davey service agent, so if that credential matters for your warranty situation, it's worth confirming directly with them. Two reviewers did mention difficulty getting timely responses on smaller repair jobs, so if your work is a minor repair rather than a new install, it's reasonable to ask upfront about lead times and whether they'll take the job before committing. Given only 14 total Google reviews across roughly 26 years of operation, there simply isn't enough public feedback to draw firm conclusions — call them, describe your specific job, and gauge how they respond.
Their work
What it's like working with them
Based on a sample of Google reviews (14 total)
“ongoing great customer support and service”
“after 8 phone calls still have not received a quote”
What they help with
Based on what their customers hired them for
How they stack up
Context from 238 pool builders in Launceston
Credentials & background
Sourced from 5 public records so you don't have to look them up yourself
About Tassie Pools & Spas
Sonya and Simon are the two names that surface most in customer reviews — Sonya in the showroom and on the phone, praised specifically for plain-language advice and patience with customers who are new to pool or spa ownership, while Simon handles spa repair work and is noted for his technical explanation of what needs to be done and why. The business covers both product sales and servicing, with the shop stocking spa and pool equipment, chemicals, and pumps, and a service team that handles repairs including pump replacements and spa fault diagnosis. With around 26 years of operation in Invermay, they appear to function as one of the more established pool and spa trade shops in northern Tasmania, and are listed as an authorised Davey service agent — relevant if you own Davey pumping equipment and need a warranted repair. Recent reviews have trended noticeably higher than earlier ones, which is worth noting if the business's older reputation gave you pause. The shop suits homeowners who want to talk through their pool or spa setup in person and get specific product recommendations rather than a quick transactional sale.
Best for: in-person spa and pool equipment purchases with hands-on advice, authorised Davey pump repairs under warranty, and homeowners new to pool ownership who want to talk through their setup with knowledgeable staff.
Location
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Claim This Profile — Free →Common questions about Tassie Pools & Spas
What kinds of repair and service work does Tassie Pools & Spas handle?+
Reviews mention spa fault diagnosis, pool pump replacement, and capacitor repair work, including as an authorised Davey service agent. Simon is specifically named in reviews for spa repair work, with customers noting he explains the repair process clearly. For fiberglass pool crack repairs, at least one reviewer reports difficulty getting a quote, so it's worth calling ahead to confirm they'll take on your specific job type before booking a visit.
Who should I ask for when I visit the shop?+
Sonya is the name that comes up most in positive showroom reviews — customers specifically mention her for patient advice, honesty, and helping people who are unfamiliar with pools or spas get their heads around what they need. Simon is mentioned for technical repair knowledge. If you're buying a product or need advice on equipment, asking for Sonya by name appears to be a reliable starting point based on the available reviews.
Does Tassie Pools & Spas cover customers outside Launceston?+
The shop is based in Invermay and serves the broader northern Tasmania area. One review mentions a customer from Hobart visiting the store and having a poor in-person experience, though it's not clear whether the business formally services the Hobart region. If you're based outside Launceston, it's worth calling ahead to confirm whether they'll travel to your location or service your postcode before making a trip.
What do customers say about pricing at Tassie Pools & Spas?+
One reviewer who purchased a spa describes it as 'outstanding value for money.' However, one negative review raised concerns about pricing transparency on a pump repair job, noting no itemised invoice was provided. The available reviews don't give enough pricing data to draw broader conclusions, so if cost clarity matters to you, it's reasonable to ask for an itemised quote in writing before authorising any repair work.
How long does it take to get a quote or response from Tassie Pools & Spas?+
This is worth asking about directly before engaging them. Two reviews in the available sample mention difficulty getting timely responses on repair quotes — one describes eight phone calls over five weeks without receiving a quote for a fiberglass pool crack repair. Positive reviewers don't specifically mention response speed. If your job is time-sensitive or a smaller repair, ask upfront about their current workload and whether they'll take on the work.