Jessups Solar Squad
Karen personally visits homes to troubleshoot heat pumps — no charge, no upsell.
That kind of post-sale behaviour is hard to fake across dozens of independent accounts. Matt is worth asking for specifically if you're comparing solar or battery quotes, as multiple customers mention his patience with technical questions and absence of sales pressure. The business is GST-registered and structured as a company, which matters for anyone claiming solar rebates or requiring formal documentation. One reviewer noted a scheduling communication gap during an installation — attributed to a staff medical incident — but this appears to be an isolated circumstance rather than a recurring pattern across the sample.
Their work
What it's like working with them
Based on a sample of Google reviews (127 total)
“The cost was very competitive”
What they help with
Based on what their customers hired them for
How they stack up
Context from 340 solar panel installations in Launceston
Credentials & background
Sourced from 5 public records so you don't have to look them up yourself
About Jessups Solar Squad
Jessups Solar Squad operates across a broader service range than their name suggests — solar panel installation is just one pillar, with heat pump supply and installation, reverse cycle air conditioning (ducted and split systems), inverter upgrades, and ongoing servicing all featuring heavily across their customer base. Karen in Operations is the name that appears most frequently in reviews for going well beyond booking coordination — she's described troubleshooting problems over the phone to save customers an unnecessary callout, making compassionate same-day arrangements in urgent situations, and visiting homes personally to walk customers through heat pump usage at no charge. On the technical side, Jason is the standout field technician: multiple customers credit him specifically with diagnosing problems others might have replaced outright, offering detailed operational guidance after completing a job, and handling repairs on units not originally installed by Jessups. Matt handles solar-side consultations and battery quotes, with customers noting he answers questions thoroughly without applying sales pressure. The business works primarily in residential settings — houses, not commercial fit-outs — and reviews span a wide geography including Hadspen and the East Coast, suggesting they'll travel where city-based competitors won't. Their approach to cleanup and punctuality comes up independently across installs of very different types, which points to this being a company-wide standard rather than a one-off.
Best for: residential heat pump installation and repair across greater Launceston, solar panel and battery system installs with ongoing servicing, urgent heating callouts where fast turnaround matters, and customers in regional or rural areas that metropolitan installers won't reach.
Location
Often needed together
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Claim This Profile — Free →Common questions about Jessups Solar Squad
Does Jessups Solar Squad handle heat pump repairs, or only new installs?+
They handle both, and several reviews specifically mention them repairing heat pumps that other companies had given up on or that weren't originally installed by Jessups. Technician Jason is mentioned by name for extended troubleshooting efforts on out-of-warranty units. In at least one case, when a unit proved beyond repair, they absorbed the labour costs and offered a competitive price on a replacement. If your existing heat pump is playing up, it's worth calling even if you didn't buy it from them.
What areas does Jessups Solar Squad cover beyond Launceston?+
Reviews confirm they've travelled to Hadspen and Tasmania's East Coast — locations that at least one customer noted other solar companies refused to service. They appear willing to travel for both installations and service calls, though it's worth confirming coverage and any travel surcharge for your specific address when you request a quote.
Who should I ask to speak with about a solar or battery quote?+
Multiple customers specifically name Matt as the person who handled their solar consultations and battery quotes — reviewers describe him as thorough, patient with questions, and not pushy about closing a sale. Karen in Operations handles scheduling and is frequently mentioned for resolving problems proactively, sometimes over the phone without needing to book a technician. Mentioning either name when you call should get you to the right person quickly.
How quickly can Jessups respond for urgent heat pump failures?+
The review sample includes multiple accounts of same-day or next-day responses to heating failures, including one callout on a public holiday during a cold snap. Response times aren't guaranteed, but the pattern across reviews suggests urgency is taken seriously rather than triaged to a standard queue. Karen in Operations appears to handle urgent scheduling personally, and several customers mention her making special arrangements when circumstances were pressing.
Are Jessups Solar Squad's prices competitive compared to other Tasmanian installers?+
Multiple reviewers independently describe their pricing as competitive or well-priced, and one long-term customer notes they may not be the cheapest but justifies this with product quality and installer expertise. A reviewer who received an unsuccessful quote still described it as issued promptly and professionally. For solar and battery installs, Matt provides detailed quotes that customers say are clearly explained — worth getting one to compare against other providers rather than assuming either way.