Mackay Fencing
Neil's team returns after the job to make things right — including no-charge repairs on completed work.
That kind of post-job accountability is genuinely useful to know in a trade category where follow-through is often where businesses fall short. The sample is too small to draw firm conclusions about pricing consistency or materials quality, so it's worth getting a written quote and asking specifically about concrete depth for posts and timber species for any gate work — two details that came up in the reviews.
Their work
What it's like working with them
Based on a sample of Google reviews (10 total)
“they were resolved with politeness”
“Very friendly and knowledgeable receptionist”
What they help with
Based on what their customers hired them for
How they stack up
Context from 354 fencings in Mackay
Credentials & background
Sourced from 5 public records so you don't have to look them up yourself
About Mackay Fencing
Neil leads the team at this Mackay Harbour fencing outfit, and his name comes up repeatedly in customer accounts — praised for being easy to work with, fair on price, and willing to sort out problems after the job is done (including returning to fix a gate fastener at no charge). The business handles both fence installations and retaining wall work, which puts them in a slightly broader scope than a typical fencing-only contractor. With around 23 years in operation, they carry the kind of practical, site-level knowledge that comes from working through Mackay's climate conditions — wood swelling in wet weather is a known local variable worth discussing upfront. The receptionist has also drawn specific praise for being knowledgeable and responsive on first contact, which suggests the front-of-house experience is generally smooth. They appear best suited to homeowners who want a local operator with a track record, are open to a conversation about materials and pricing before committing, and value the peace of mind that comes with a business willing to stand behind its work post-completion.
Best for: residential fence and retaining wall installations where post-job follow-through matters, homeowners who want an established local operator familiar with Mackay's climate conditions, and those sourcing fencing materials directly without using a major retailer.
Location
Often needed together
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Claim This Profile — Free →Common questions about Mackay Fencing
What types of fencing work does Mackay Fencing handle?+
Reviews mention fence installations and retaining wall work, and the business also operates as a store supplying fencing materials directly to customers. Timber fencing and gates are specifically referenced in customer accounts. Given the breadth of Google categories listed (general contractor, store), they appear to cater to both homeowners wanting a full installation and those sourcing materials for their own projects. Confirm the specific product range and any minimum order requirements when you call.
Who will be doing the work, and what are they like on-site?+
Neil is the name most commonly mentioned in reviews — customers describe him as easy to deal with, fair on price, and willing to personally address issues after the job is completed. The broader team has been described as professional and polite. One reviewer specifically praised the receptionist as knowledgeable and quick to respond to enquiries, so the first-contact experience appears to be a reliable starting point.
Does Mackay Fencing stand behind its work after the job is done?+
Based on the reviews available, yes — this is one of the more consistently noted positives. One customer had a gate fastener repaired at no charge after the original job, and another noted that mid-job issues were resolved without difficulty. That said, one reviewer flagged that posts weren't concreted sufficiently and a timber gate swelled in wet weather, so it's worth discussing post depth and timber species for gate work before signing off on a quote.
How does their pricing compare to other suppliers in the area?+
Feedback on pricing is mixed across the small review sample. One customer felt the job was completed at a fair price, while another found the in-store product pricing higher than expected compared to larger retailers. If you're buying materials directly from their store rather than commissioning installation work, it's worth confirming the quoted price in writing before making a trip — particularly if you're travelling a significant distance to get there.
Does Mackay Fencing operate as a licensed contractor?+
The business is GST registered and has been operating for approximately 23 years, which points to a stable, long-running operation. They are structured as a trust entity, which is common for small-to-medium trade businesses in Queensland. Before committing to a larger project, it's worth asking for their contractor licence details and confirming they hold appropriate cover for the scope of work — particularly for retaining walls, which can carry additional engineering considerations in some Queensland councils.