O'Brien Plumbing Mackay
Customers call O'Brien after other Mackay plumbers don't answer — and get a plumber on-site within two hours.
That's not a marketing claim — it comes up unprompted across multiple reviews from different years, covering both homeowners and landlords with tenants waiting for water. Specific technicians named in reviews include Glen (tapware and toilet replacements done to a precise, level finish), Ben (complex jobs with thorough cleanup), and Peter (multi-day burst pipe repairs), so it's worth asking for availability of a named plumber if you have a preference. The 254-review total gives solid confidence that the fast-response pattern is structural rather than lucky timing — and the sample we reviewed held a consistent 5-star average with no recurring complaints about scheduling failures or pricing surprises.
Their work
What it's like working with them
Based on a sample of Google reviews (254 total)
“The work area was left clean and tidy when the job was completed”
What they help with
Based on what their customers hired them for
How they stack up
Context from 294 kitchen renovations in Mackay
Credentials & background
Sourced from 5 public records so you don't have to look them up yourself
About O'Brien Plumbing Mackay
O'Brien Plumbing Mackay handles the full spectrum of residential plumbing — from same-day emergency leak repairs and burst pipe replacements through to hot water system installations (Thermann units feature prominently in reviews) and tapware, toilet suite, and mixer upgrades. Leanne is the standout in the office, named repeatedly by customers for clear communication, friendly quoting, and coordinating same-day attendance — she's the person most likely to answer when you call. On the tools, Glen earns specific praise for tapware and toilet suite replacements done to a neat, level finish, while Ben is called out for expert knowledge, thorough cleanup, and communication during longer jobs; Peter is highlighted for managing a complex burst main pipe repair across multiple days without disruption. The business works predominantly with residential homeowners and landlords managing rental properties, and several reviews note they proactively flag future problems rather than just fixing what was called in. Their typical turnaround for urgent jobs is under two hours from first call to plumber on-site, and multiple reviewers specifically contrast O'Brien's responsiveness against competitors who didn't answer or return calls. Cleanup is a recurring unprompted compliment — customers regularly note that work areas were left tidy, and one reviewer mentioned the plumber even kept interior doors closed to stop cats escaping.
Best for: urgent same-day plumbing emergencies where fast response matters, hot water system replacements requiring neat professional installation, landlords needing reliable trade coordination with tenants, and tapware or toilet suite upgrades in residential homes.
Location
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Claim This Profile — Free →Common questions about O'Brien Plumbing Mackay
How quickly does O'Brien Plumbing Mackay respond to urgent jobs?+
Multiple customers report a plumber arriving within two hours of their initial call, including for emergencies like burst mains, solar tank leaks, and toilet failures. Several reviewers specifically note they called other Mackay plumbers first and got no answer — O'Brien picked up and dispatched the same morning. Rental property owners also highlight same-day attendance arranged by the office team. If your situation is time-sensitive, it's worth calling directly rather than emailing.
Who are the key people at O'Brien Plumbing Mackay and what are they known for?+
Leanne is named repeatedly in reviews as the office coordinator — customers praise her for friendly communication, clear quoting, and organising fast attendance. On the tools, Glen is highlighted for tapware and toilet suite replacements with a neat, level finish; Ben is called out for expert knowledge, thorough cleanup, and clear communication on longer jobs; and Peter is praised for managing a complex multi-day burst pipe repair efficiently. Apprentices are also mentioned, with one review noting it was good to see the next generation being trained on-site.
What do customers say about O'Brien Plumbing Mackay's pricing?+
Pricing feedback across the reviews is broadly positive — customers describe it as reasonable and fair rather than cheap. One customer noted the hot water system installation cost was slightly higher than initially expected but felt comfortable given the workmanship quality. Several reviews specifically compare O'Brien favourably against competitors, saying costs were reasonable by Mackay standards. No reviews mention unexpected charges or invoice surprises.
Does O'Brien Plumbing Mackay work on rental properties?+
Yes — several reviewers are landlords who contacted O'Brien for urgent rental property issues, including a burst main pipe that left tenants without water. The team is noted for coordinating directly with tenants for access times, handling the job without the owner needing to be present, and sending through progress photos on request. They appear well set up for property managers who need a reliable plumber they don't have to babysit.
What types of hot water systems does O'Brien Plumbing Mackay install?+
Reviews specifically mention Thermann electric hot water system installations (including a 259L unit) and solar hot water system repairs, including a roof-mounted solar tank leak. Customers praise the neatness of pipework on completed installations and the fact that sites are left clean and tidy. If you have a specific brand or system type in mind, it's worth confirming availability when you call — the reviews don't cover every brand they work with.