KeyMasters Automotive & General Locksmiths
Two customers got dealership-equivalent car keys coded here for the price of one uncut genuine key.
Ben and Steve are the two names that surface most in the sample: Ben for responsive phone support and Steve for residential lock consolidation work. The business is GST-registered and has been trading for roughly 19 years as a sole trader operation, which gives useful context for homeowners weighing up a family-run shop against larger outfits. Booking ahead is worth doing — reviewers note the shop gets busy, though most major jobs are turned around within a couple of days, and urgent requests have been accommodated on the same day. Recent reviews in the sample trend slightly higher than earlier ones, which is worth noting if you're weighing the overall picture.
Their work
What it's like working with them
Based on a sample of Google reviews (101 total)
“even tho they were busy they managed to come to my car and do it”
What they help with
Based on what their customers hired them for
How they stack up
Context from 273 locksmiths in Mackay
Credentials & background
Sourced from 5 public records so you don't have to look them up yourself
About KeyMasters Automotive & General Locksmiths
KeyMasters operates across both automotive and residential locksmithing, which sets it apart from shops that handle only one or the other — customers come in for car key coding one day and house re-keying the next. On the automotive side, they're particularly strong at key cutting, transponder programming, and remote coding for a wide range of vehicles including Fords, Mitsubishis, Toyotas, and motorhomes, typically at a fraction of what dealerships charge (one customer paid $98 all-in versus a $250 dealer quote for the same Toyota remote). Staff member Ben gets a specific call-out for going the extra mile on phone consultations, talking one customer through a locked bedroom door without needing a callout. Steve is named for residential work, notably consolidating a house with ten different locks down to a single key — completed a day ahead of schedule. The team books appointments for larger jobs and generally turns around major work within a couple of days; for urgent requests like same-day car key replacements, they've been known to come to the customer's location. They also offer a discount for cash payments, which regulars flag as a useful perk.
Best for: automotive key coding and remote programming at below-dealership prices, residential lock consolidation across multiple doors, and urgent or same-day car key replacement in the Mackay area.
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Claim This Profile — Free →Common questions about KeyMasters Automotive & General Locksmiths
Can KeyMasters cut and code car keys for most vehicle makes?+
Based on reviews, they've handled keys and remotes for Toyota, Ford Falcon, Mitsubishi Strada, Ford Transit vans, and motorhomes, among others. Customers consistently report the work being completed accurately first time without return visits. Pricing has come in well below dealership quotes in multiple reviewed cases — one Toyota remote job cost $98 all-in versus a $250 dealer quote. It's worth calling ahead with your make and model to confirm they can cover your vehicle.
Does KeyMasters do residential locksmith work, not just automotive?+
Yes — residential re-keying and lock work features regularly in reviews. Steve is specifically mentioned for consolidating a property's locks from ten different keys down to two, completed ahead of the booked date. They also handle lock installations and replacements for houses. For larger residential jobs, reviews suggest booking an appointment rather than walking in, as same-day availability can depend on how busy they are.
How quickly can KeyMasters respond to an urgent key or lockout situation?+
Several reviewers report same-day service for urgent car key replacements, including the team coming out to the customer's location when needed. For non-emergency jobs, the typical wait has been one to two days for a booking. Ben is specifically noted for offering useful guidance over the phone, which in at least one case resolved a lockout situation remotely without a callout. Calling ahead to explain the urgency seems to help them prioritise.
What do customers say about KeyMasters' pricing?+
Pricing is one of the most frequently praised aspects across the 50 reviews we analysed. Multiple customers describe them as the cheapest option locally and significantly less expensive than dealerships for key coding and remote supply. One reviewer specifically flags a discount for cash payments. For complex work like ignition rebuilds or full residential re-keying, customers describe the pricing as reasonable rather than cheap — the value perception is tied to the quality of the outcome.
Do I need to book ahead or can I walk in?+
For simple jobs like key duplication or remote programming, walk-ins appear to be handled promptly — some customers mention keys being ready by the time they arrived after a phone call. For larger jobs such as full residential re-keying or complex automotive work, reviews specifically note that bookings are essential and the shop can get busy. Lead times of one to two days for booked work are mentioned as typical, which most reviewers found acceptable.