Jena's Carpet Cleaning Drying & Restoration
Vick arrives within an hour for water emergencies and coordinates building inspectors on customers' behalf.
From 113 Google reviewsTwo separate rental tenants praise the carpet repair quality as passing strict real estate inspections, with one noting the real estate agent was impressed enough to request Vick's contact details. The cost-conscious approach mentioned across reviews suggests they prioritize client budgets over upselling services.
Their work
What it's like working with them
Based on a sample of recent customer reviews (113 total)
“came within the hour and set up fans”
“liaise with building structure inspector on my behalf”
What they help with
Based on what their customers hired them for
Credentials & background
Sourced from 3 public records so you don't have to look them up yourself
About Jena's Carpet Cleaning Drying & Restoration
Vick leads the emergency response team and specializes in flood damage restoration, with customers specifically praising his ability to arrive within an hour and coordinate complex water damage scenarios involving multiple rooms or floors. The business handles both carpet cleaning and carpet repairs, with reviews highlighting their skill at invisible patch repairs that satisfy rental inspections and bond requirements. Their approach combines immediate damage control with longer-term restoration planning, including liaison with building inspectors and insurance processes. Customers consistently mention Vick's cost-conscious approach, where he actively looks for ways to save clients money without compromising results. This makes them particularly suited for emergency water damage situations and rental property carpet repairs where quality standards are critical.
Best for: emergency water damage restoration with rapid response, invisible carpet repairs for rental properties, flood situations requiring equipment coordination, and cost-conscious restoration work.
Location
Is this your business?
Claim your free profile to take control, start receiving booking requests via SMS, and stand out from competitors.
Claim This Profile — Free →Common questions about Jena's Carpet Cleaning Drying & Restoration
How quickly does Jena's respond to water damage emergencies?+
Multiple customers report Vick arriving within an hour of calling for burst pipes and flooding situations. He brings immediate damage control equipment like fans and dehumidifiers, and provides on-the-spot assessment and remediation planning. One customer noted he returned the same day when additional flood damage was discovered downstairs.
Can Jena's handle carpet repairs for rental bond requirements?+
Yes, they specialize in invisible carpet patching and repair work that passes rental inspections. Two customers specifically mentioned using them to secure their rental bonds, with one noting the real estate agent was so impressed they requested Vick's contact details. Repairs are described as 'artistic' quality work.
Does Jena's work with insurance companies and building inspectors?+
Reviews indicate they coordinate with building inspectors and handle insurance-related documentation. One customer praised their team for liaising with a building structure inspector on their behalf while they were traveling overseas. They provide detailed remediation plans with rationale for each step of the restoration process.
What do customers say about Jena's pricing approach?+
Customers consistently mention cost-conscious pricing, with reviews noting Vick 'tries to save money for his clients without compromising results' and offers 'very reasonable' and 'very good price' services. One carpet repair job cost $200, which the customer found affordable for the quality delivered.