Fantastic Cleaners
Frank mentioned by name in seven reviews for tackling heavily soiled ovens others struggle with.
From 1,522 Google reviewsHowever, 8 reviews detail significant service failures requiring complaints and partial refunds, particularly around end-of-lease cleans where customers report incomplete work, late arrivals, and inadequate responses to complaints. The positive pattern shows same-day availability and comprehensive cleaning capabilities, but the negative experiences suggest inconsistent team performance depending on which cleaners are assigned to your job.
Their work
What it's like working with them
Based on a sample of recent customer reviews (1,522 total)
“I only booked this morning and they came today”
“many many issues and the spot cleaning looked like it hadn't even been done”
What they help with
Based on what their customers hired them for
How they stack up
Context from 51 oven & bbq cleanings in Melbourne
Credentials & background
Sourced from 4 public records so you don't have to look them up yourself
About Fantastic Cleaners
Frank appears to be their standout oven specialist, with multiple customers specifically requesting him and praising his thoroughness on heavily soiled appliances. The business covers the full spectrum of cleaning services beyond ovens - end-of-lease cleans, upholstery, carpets, BBQs, and regular house cleaning - making them more of a comprehensive cleaning operation than a specialist oven service. Teams like Roba's crew and technicians like Imran handle the broader cleaning work, while Frank seems to take the challenging oven jobs that require expertise with stubborn grease and grime. Recent performance has notably improved, with customers consistently mentioning same-day availability and thorough communication throughout the booking process. They're particularly suited for time-pressured situations like end-of-lease cleans and pre-sale property preparation where multiple cleaning services might be needed from one provider.
Best for: urgent oven deep cleans (especially requesting Frank), comprehensive move-out cleaning packages, and upholstery stain removal where same-day service is needed.
Location
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Claim This Profile — Free →Common questions about Fantastic Cleaners
Can I request Frank specifically for oven cleaning?+
Seven customers in recent reviews specifically mention Frank by name for oven cleaning, praising his thoroughness with heavily soiled appliances and professional advice. Multiple reviews show customers were happy to have Frank return for repeat services. While you can't guarantee technician assignment, his name appears frequently enough to suggest he's one of their regular oven specialists.
How reliable is their same-day service?+
Several customers mention booking in the morning and having service completed the same day, with one specifically noting 'I only booked this morning and they came today!' However, some reviews also detail significant delays with teams arriving 3 hours late. The mixed feedback suggests same-day availability exists but isn't guaranteed, so confirm timing expectations when booking.
What do customers say about their end-of-lease cleaning quality?+
End-of-lease reviews are polarized - positive reviews praise thoroughness with comments like 'made it look brand new' and successful bond returns. However, negative reviews detail incomplete work, missed areas, and customers having to pursue partial refunds. Team assignment appears crucial, with customers like Tom noting 'depending on your luck, you have to BEWARE!' Success seems to depend heavily on which cleaning team is assigned.
How does Fantastic Cleaners handle service complaints?+
Multiple reviews show a pattern of service failures followed by complaint processes resulting in partial refunds ranging from $50-100 on jobs costing $200-775. Some customers report good follow-up from managers like Rick, while others describe poor communication and having to escalate through Consumer Affairs. The company appears to offer some remedy for poor service, but the complaint volume suggests quality control issues.