Australian Security
Multiple customers name specific technicians who take time explaining security apps and system upgrades.
From 209 Google reviewsMultiple customers specifically named technicians Erme, Gordon, and Kevin for their explanatory approach during installations, particularly with older Bosch security systems and CCTV upgrades. The pattern emerging is residential security modernisation rather than new builds, with customers appreciating the consultation throughout the work.
Their work
What it's like working with them
Based on a sample of recent customer reviews (209 total)
“site left clean and old kit taken away”
What they help with
Based on what their customers hired them for
Credentials & background
Sourced from 3 public records so you don't have to look them up yourself
About Australian Security
Australian Security handles both security systems and CCTV upgrades, with several customers specifically praising their work on older Bosch alarm systems and decade-old CCTV setups that needed modernising. The team includes technicians Erme, Gordon, Kevin, and Anthony, with customers highlighting Erme's consultative approach to system quotes and Kevin's patience in explaining mobile app functionality after installations. Their process stands out for thorough communication - SMS confirmations, arrival time updates, and phone calls the day before jobs - plus they handle the full lifecycle from system assessment through to teaching customers how to use remote monitoring features. Reviews indicate they focus on residential security upgrades rather than new installations, with customers appreciating that technicians wear uniforms, consult throughout the work, and remove old equipment when replacing systems.
Best for: upgrading older security systems (especially Bosch), modernising decade-old CCTV setups, and customers who value thorough explanation of new security technology.
Location
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Claim This Profile — Free →Common questions about Australian Security
What security systems does Australian Security specialise in?+
Based on customer reviews, they have particular experience with Bosch security systems, including upgrading 26-year-old systems and performing firmware updates. Multiple customers mention CCTV upgrades and modernising decade-old camera systems. They also handle security system maintenance and remote monitoring setup with mobile app configuration.
Which technicians work for Australian Security and what are they known for?+
Customers specifically mention Erme for professional quoting and installation consultation, Gordon for installation work, Kevin for explaining security camera app functionality, and Anthony for TV antenna repairs. Reviews highlight that technicians wear uniforms and take time to explain new systems to customers after installation.
How does Australian Security communicate about appointments?+
Multiple customers praise their communication system, which includes SMS notifications to confirm availability, updates on arrival times, and phone calls the day before scheduled work. They provide time frame confirmations and seem to accommodate customer availability for both quotes and installation work.
What areas does Australian Security cover from their Box Hill South location?+
The reviews don't specify their exact service area, so you'd need to confirm coverage for your location directly with them. Their base in Box Hill South suggests they likely cover Melbourne's eastern suburbs, but contact them to verify they service your area.