Lock2Lock Locksmiths
Riley consistently praised by name for professional emergency lockouts, but pricing communication issues reported by multiple customers.
From 136 Google reviewsRiley consistently receives praise for emergency callouts and professional service, particularly for car lockouts and key replacement work. However, multiple customers report final invoices being double or triple their initial quotes, with several mentioning poor communication about additional costs during jobs. Elliott's phone manner draws repeated criticism for being rude or unprofessional when customers question pricing or request basic services like receipts.
Their work
What it's like working with them
Based on a sample of recent customer reviews (136 total)
“Riley came all the way out to ipswich to help us”
What they help with
Based on what their customers hired them for
How they stack up
Context from 57 locksmiths in Moreton Bay
Credentials & background
Sourced from 4 public records so you don't have to look them up yourself
About Lock2Lock Locksmiths
Lock2Lock operates across Brisbane's northside with Elliott managing operations and a team including Riley, Micah, Jake, and Mitchell handling different specialties. Riley stands out in reviews for emergency lockouts and car key replacement, while Micah gets praised for urgent residential calls and Jake for efficient home lock installations. They handle both automotive work (stolen keys, remotes, ignition issues) and property services (lock changes, digital door locks, commercial fitouts), with several reviews mentioning complete workshop and multi-property installations. The team offers after-hours callouts and same-day service, though reviews show inconsistent pricing communication with some customers surprised by final costs. Their service area extends from Brisbane city to Ipswich for emergency situations.
Best for: emergency car lockouts (especially with Riley), digital door lock installations, after-hours callouts, and multi-property commercial lock fitouts.
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Claim This Profile — Free →Common questions about Lock2Lock Locksmiths
Which technician should I request from Lock2Lock?+
Riley receives the most consistent praise in reviews for professionalism and emergency work, particularly car lockouts and key replacements. Micah and Jake are also mentioned positively for residential work and home installations. Multiple customers specifically name Riley as providing excellent service, especially for after-hours emergencies and situations involving families with children.
How quickly does Lock2Lock respond to emergency calls?+
Reviews consistently mention response times of 30 minutes to 1 hour for emergency callouts, including after-hours and weekend service. One customer was helped within an hour on a Saturday night, and another mentions a technician arriving in 30 minutes on a Friday night. However, some reviews mention scheduling delays and rescheduling for non-emergency appointments.
What do customers say about Lock2Lock's pricing?+
Pricing feedback is mixed, with several customers reporting final invoices being double or triple their initial quotes without warning during the job. One customer was charged $770 for work initially quoted at $220, while another paid nearly twice the estimate. Some customers found pricing reasonable, but the pattern of unexpected final costs appears in multiple reviews and is worth clarifying upfront.
Does Lock2Lock handle both car and home locksmith work?+
Yes, reviews show they handle both automotive and residential services. Car services include key replacement for stolen keys, key fob programming, and ignition repairs. Home services include lock changes, digital door lock installation, garage door locks, and complete commercial fitouts. Several reviews mention multi-property installations and workshop security setups.