HCC & Enclosed Living
Shane takes consultation calls after hours and follows supplier problems through to resolution — a hands-on approach from a new local shop.
The business is relatively new, so there isn't the depth of review history that lets you assess how they perform across a wide range of jobs or seasons. One review did document a supplier-caused order error at installation, but the same customer described a satisfactory resolution and noted Shane committed to process improvements — worth knowing going in, and worth asking about lead times and order confirmation steps when you get your quote.
Their work
What it's like working with them
Based on a sample of Google reviews (11 total)
“took the time to explain the products and options with me, even after hours”
“Nothing too much trouble for Michael”
“great communication with owner and friendly technicians. good follow up service”
What they help with
Based on what their customers hired them for
How they stack up
Context from 310 curtains & blindss in Mount Gambier
Credentials & background
Sourced from 4 public records so you don't have to look them up yourself
About HCC & Enclosed Living
Shane leads the consultation side of things at HCC & Enclosed Living, taking time to walk customers through product options in detail — including after-hours appointments — while Michael and the broader installation team handle the hands-on work. The business covers a notable range of window and door treatments under one roof: block-out blinds, indoor and outdoor blinds, roller shutters, security screen windows and doors, and custom-made blinds. That breadth makes them worth considering for homeowners wanting to sort multiple jobs in a single engagement rather than coordinating separate trades. The shop itself has a physical showroom on Anthony Street in Mount Gambier with display products, which lets you see finishes and mechanisms in person before committing. One detailed review noted a supplier-side error on a shutter order — wrong configuration and a missing remote — but also described how Shane followed it through to resolution and flagged internal process changes, which is a useful signal about how complaints are handled here. Being GST-registered and operating as a company rather than a sole trader suggests a degree of structural formality for a business that appears to be in its early years.
Best for: homeowners wanting blinds, shutters, and security screens handled in a single engagement, customers who want to see physical product displays before deciding, and those who value direct communication with a named contact throughout the process.
Location
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Claim This Profile — Free →Common questions about HCC & Enclosed Living
What products does HCC & Enclosed Living supply and install?+
Based on customer reviews, the business installs block-out blinds, indoor and outdoor blinds, roller shutters, and security screen windows and doors. Several reviewers mention having multiple products installed in the same job, so they appear to be set up for combined orders. They also make custom blinds to order. The showroom on Anthony Street has displays so you can see options before committing.
Who will I deal with at HCC & Enclosed Living?+
Shane is the person most associated with consultations — multiple reviewers mention him by name for taking the time to explain products clearly, including being available after hours. Michael is named in reviews for installation work and for being accommodating when customers have specific requests. There are also office staff mentioned for product advice. For a small local business, the team appears to be consistent across jobs.
Does HCC & Enclosed Living offer measure and quote visits?+
Yes — reviews reference a consultation process followed by a separate measure and quote appointment. Shane is mentioned as the person who typically handles the initial consultation. Reviews don't specify whether quotes are free, so confirm that when you call. Given the business is in Mount Gambier, it's worth asking upfront about any travel fees if your property is outside town.
How does HCC & Enclosed Living handle problems if something goes wrong with an order?+
One detailed review described a supplier error that resulted in an incorrect shutter configuration and a missing remote at installation. The customer noted that Shane acknowledged the issue, arranged a replacement for a damaged panel, and flagged that internal processes would be adjusted to prevent recurrence. This is the only such account in the reviews available, so it's a limited sample — but it suggests issues are followed through rather than left unresolved. It's reasonable to ask about their process for checking orders before installation day.
Is HCC & Enclosed Living new to Mount Gambier?+
The business has been active for approximately one year and recently moved to a new location on Anthony Street. One reviewer specifically mentions the new location positively. With around 11 Google reviews to date, there's less of a review history to draw on compared to longer-established local operators — something to factor in if you prefer working with businesses that have a longer track record in the area.