J&M Door Services
Jason's on-site installs draw consistent praise — even reviewers with complaints say the finished door works and looks great.
Five of the ten sample reviews raise concerns about phone manner, which is well above the threshold to call it a real pattern rather than background noise. That said, five reviews are also clearly positive, and no one disputes that the actual doors installed are good quality. If you're comfortable making a confident phone call and knowing what you want going in, the trade work itself appears solid; if you need hand-holding on product selection or colour choices, reviews suggest you may not get much help there. Given how few total reviews exist, ring them with a specific question and judge the response yourself before committing.
What it's like working with them
Based on a sample of Google reviews (11 total)
“Jason got the job done quickly & clean”
“finished installed product works great and looks great”
“rudest most unhelpful customer service ever”
“pricing is also extremely excessive for the level of service offered”
What they help with
Based on what their customers hired them for
How they stack up
Context from 249 garage doorss in Mount Gambier
Credentials & background
Sourced from 4 public records so you don't have to look them up yourself
About J&M Door Services
Jason handles on-site installs and repairs — multiple reviews name him specifically for fast, competent work on both roller doors and panel lift doors. Michelle manages the phones and scheduling, and her manner divides opinion sharply: some customers describe her as considerate and helpful in planning the job, while others report a dismissive or arrogant tone. The business covers supply and installation of new garage doors as well as same-day repairs, with at least one customer noting the technician removed an old door intact for potential resale — a practical touch that goes beyond the standard job. Product quality is rarely disputed; customers who complain about service still tend to acknowledge the finished door looks and functions well. At roughly a year old and operating out of Mount Gambier, J&M is a small local operator rather than a franchise, which can mean more direct access to the people doing the work — but also less process around things like colour consultation and post-sale follow-up.
Best for: straightforward roller door or panel lift repairs where you know what you need, same-day fix requests, and new door installations where product quality matters more than hand-holding through the selection process.
Location
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Claim This Profile — Free →Common questions about J&M Door Services
Who does the on-site work at J&M Door Services?+
Based on reviews, a technician named Jason carries out installs and repairs. He's mentioned by name in multiple positive reviews for working quickly and leaving a clean finish. One reviewer noted he removed the old doors in one piece and packed them neatly — a level of care that goes beyond the standard pull-and-replace approach. Michelle handles phone enquiries and scheduling.
Can J&M Door Services do same-day garage door repairs?+
At least one reviewer confirms a same-day repair: they called about a roller door, the team came out to inspect, and fixed the issue the same visit. Other positive reviews also reference fast turnaround. That said, the sample is small — only 11 total reviews — so it's worth confirming availability directly when you call, especially for urgent jobs.
What do customers say about J&M's pricing?+
Pricing comes up in a small number of reviews, and the feedback is mixed. At least two reviewers describe the rates as higher than expected relative to the service experience. On the other side, customers who were happy with the overall job don't flag cost as an issue. It's worth getting a quote upfront and confirming what's included before agreeing to any work.
Does J&M Door Services help with choosing door colours or styles?+
One reviewer specifically called out a lack of help with colour swatching, saying the business 'wouldn't lift a finger' on that front. This appears to be a gap in their service rather than a deliberate offering. If product selection is important to your project, it may be worth researching options independently before contacting them, or asking upfront whether they can assist.
What types of garage doors does J&M install or repair?+
Reviews mention roller doors and double panel lift doors specifically. The business supplies and installs new doors as well as carrying out repairs on existing ones. Parts supply is also mentioned — one customer found the right part first time based on staff product knowledge. For anything beyond these, confirm with J&M directly as the review sample is too small to map their full range.