Vivid Glass Windows and Doors - Mt Gambier
Andrew spent his own time solving a pet door problem — then came to your house to help the dog use it.
Property managers with ongoing maintenance needs feature prominently as satisfied repeat customers, which is a useful signal that the business is reliable enough to hand ongoing work to, not just a one-off hire. GST registration and seven years of continuous trading under the Vivid name add straightforward credibility for homeowners wanting an accountable, established operation. Ask them directly about lead times on custom orders and whether their current team covers the specific service you need, since two reviews reference a previous ownership era and one customer found service had changed.
Their work
What it's like working with them
Based on a sample of Google reviews (27 total)
“After a mishap on the road with our caravan they came to our rescue”
What they help with
Based on what their customers hired them for
How they stack up
Context from 276 glass & glaziers in Mount Gambier
Credentials & background
Sourced from 5 public records so you don't have to look them up yourself
About Vivid Glass Windows and Doors - Mt Gambier
Andrew stands out as the hands-on problem-solver at Vivid — reviews trace him directly to creative, go-the-extra-mile fixes, including removing a magnet from a pet door so a small dog could use it safely, and then sitting on the floor coaxing the dog through with treats. Sophie and David are both mentioned by name for taking jobs the extra distance and making admin easy, while Mandy is singled out for her cheerful, welcoming front-of-house manner. The business handles a wide range of glazing work — window replacements (including bulk turnarounds for rental property managers), security screen door supply and installation, and quotes on full-house window packages for buyers doing pre-purchase due diligence. Reviews suggest they can respond same-day for broken windows, which makes them particularly useful for landlords and property managers who can't leave a unit unsecured. They occasionally step outside their usual scope — travellers passing through with caravan or vehicle glass problems have been helped on the spot, sometimes at no charge. One review notes a previous ownership era under the name Viridien, so the current Vivid operation has been running roughly seven years under its present identity.
Best for: rental property managers needing rapid window replacements, homeowners seeking security screen door supply and installation, buyers wanting pre-purchase window assessments, and travellers needing emergency vehicle or caravan glass repairs.
Location
Is this your business?
Claim your free profile to take control, start receiving booking requests via SMS, and stand out from competitors.
Claim This Profile — Free →Common questions about Vivid Glass Windows and Doors - Mt Gambier
Does Vivid Glass Windows and Doors offer same-day service for broken windows?+
Multiple reviews mention same-day glass replacement, particularly from property managers who need broken windows fixed quickly between tenancies. One reviewer specifically notes that Vivid 'often manage to provide same-day service' for rental properties. It's worth calling ahead to confirm availability on the day, as same-day capacity will depend on workload and glass stock. This makes them a practical option for landlords or anyone who can't leave a window unsecured overnight.
What services does Vivid Glass Windows and Doors cover beyond standard window replacement?+
Reviews mention security screen doors, pet door installation, and vehicle or caravan glass repairs — including helping travellers who pulled in unexpectedly needing a latch or window fix. They've also provided pre-purchase window quotes for buyers assessing stone cottages, which suggests they're comfortable with older or heritage-style homes. Sourcing replacement parts for jobs done years earlier is something staff have been praised for as well. For anything outside standard residential glazing, it's worth a direct call to confirm they can handle your specific job.
Who are the key staff at the Mount Gambier location and what are they known for?+
Andrew is mentioned by multiple reviewers for hands-on problem-solving and willingness to work through unusual or difficult requests — including troubleshooting a pet door magnet issue and following up at the customer's home. Sophie and David are both named for going the extra mile to get jobs completed, and Mandy is singled out for her friendly and helpful front-desk service. Reviews suggest the team is generally easy to deal with across the full process from quoting through to installation and follow-up.
What do customers say about pricing at Vivid Glass Windows and Doors?+
One reviewer noted the quote for a full house of replacement windows came in at a 'good price,' and another described being helped with caravan repairs at no charge. However, a separate review mentions frustration that the business wouldn't provide general price indications without a design brief first, which may be worth keeping in mind if you're in early planning stages. For budget clarity, asking for a detailed written quote upfront is the safest approach. Reviews don't consistently discuss pricing, so direct contact is needed for a reliable sense of costs for your specific job.
Is Vivid Glass Windows and Doors suitable for ongoing property management work?+
Yes — at least one repeat customer explicitly uses them as a 'go-to company' for managing a multi-window rental portfolio, citing consistent efficiency and reliability for repair callouts. The combination of same-day availability and an organised team makes them a practical fit for property managers who need quick turnarounds without a lot of back-and-forth. Staff have been praised for being easy to coordinate with across multiple jobs. If you manage several properties, it's worth asking whether they can set up a preferred-client arrangement for faster response.