Veolia Environmental Services
Gordon, their local bin man in Glencoe, earns a warm farewell from a long-term customer.
Two reviewers also report billing errors that weren't corrected despite follow-up, which is a practical concern worth noting before signing any contract. That said, positive mentions of individual staff suggest the on-the-ground service can be fine when it runs smoothly. With this small a review pool, the picture isn't definitive — but the communication complaints are consistent enough that before committing, it's worth asking specifically how you'd reach the Mount Gambier office directly, and getting any billing or collection agreements confirmed in writing.
Their work
What it's like working with them
Based on a sample of Google reviews (9 total)
“Will miss our bin man Gordon”
“noone answers the office number noone answers the mobile number”
What they help with
Based on what their customers hired them for
How they stack up
Context from 259 rubbish removals in Mount Gambier
Credentials & background
Sourced from 5 public records so you don't have to look them up yourself
About Veolia Environmental Services
Veolia Environmental Services is a large-scale waste management company operating out of Mount Gambier, part of a global environmental services group rather than a locally-owned operator — which shapes how the service actually works in practice. Their core offering covers commercial bin hire and scheduled rubbish collection, including skip bins for site cleanouts and ongoing waste contracts for businesses. One staff member, Gordon, is mentioned warmly by a long-term customer in Glencoe, suggesting there are individual team members who build genuine local rapport despite the corporate structure. The national call centre model appears to be where friction occurs — local jobs like bin relocations or account changes often require navigating centralised phone and email systems rather than speaking directly to someone in Mount Gambier. For homeowners, this business is most relevant for one-off skip bin hire or residential bin services, but the corporate structure means you'll likely need patience and persistence when coordinating logistics or resolving billing matters.
Best for: businesses needing ongoing commercial bin contracts, customers comfortable with a large corporate waste provider, and straightforward bin collection where account management isn't required.
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Claim This Profile — Free →Common questions about Veolia Environmental Services
How do I get in touch with Veolia's Mount Gambier office?+
This is the most consistently raised concern in the available reviews — multiple customers report being unable to get through on phone or email, sometimes for weeks or months. Veolia operates through a centralised customer service model, meaning local queries often go through a national call centre rather than a direct Mount Gambier line. Before booking, it's worth asking for a direct local contact number and confirming response time expectations in writing. If your job is time-sensitive, factor in the communication risk when deciding.
Does Veolia offer skip bin hire for home renovations or cleanouts in Mount Gambier?+
Skip bin hire is listed as part of their service offering and is consistent with their commercial waste focus. Reviews don't go into detail about the residential skip hire process specifically, so it's hard to speak to turnaround times or sizing options from customer experience alone. One reviewer spent over 12 months trying to organise a skip bin without success, which suggests demand may outpace availability or that the booking process has friction. Confirm availability, lead times, and any hire period limits directly before committing.
What do customers say about Veolia's billing and invoicing?+
Two reviewers in the sample describe billing errors — specifically being charged for services not rendered or after account cancellations were requested — that weren't corrected despite follow-up calls. In one case, an incorrect invoice was resent twice over two months without resolution. This is a small sample, but the pattern is specific enough to warrant getting all pricing, service inclusions, and cancellation terms documented in writing before starting a contract. Ask for invoice confirmation after any changes to your service.
Is Veolia Environmental Services suited to residential or commercial customers?+
The business operates as a commercial entity (company, GST registered) and their service model — ongoing bin contracts, commercial waste management — is primarily aimed at businesses and sites rather than one-off residential jobs. Residential customers can access bin hire services, but the corporate structure means account management and communication work differently than with a local owner-operator. Homeowners with a single skip bin need may find a smaller local provider easier to coordinate with, while businesses needing ongoing waste contracts may be a better fit.
Are there any staff members known for good service at Veolia Mount Gambier?+
One customer from Glencoe specifically named Gordon, their bin man, as someone they'd miss — suggesting there are individual team members who build genuine goodwill with regular customers on the ground. Beyond Gordon, the reviews don't name other staff. The positive experiences tend to reflect the physical collection service working well, rather than the account or customer service side of the operation. If you're a regular customer, establishing a direct relationship with your local driver may be the most reliable way to keep things running smoothly.