ChemDry Nova
Linden has recovered rugs and lounges customers had already written off — including items damaged by other cleaners.
The low-moisture carbonated cleaning method is a genuine differentiator for households with children, pets, or mobility issues who can't vacate for a full day of drying. There is one isolated negative review in the sample citing a poor phone interaction, but with 46 five-star reviews surrounding it and no corroborating mentions, it sits well within the normal baseline for any service business and doesn't represent a reliable pattern. For urgent jobs — flooding, pet contamination, a red wine emergency on a weekend — the responsiveness documented across multiple reviews is a practical reason to save their number before you need it.
Their work
What it's like working with them
Based on a sample of Google reviews (47 total)
“Rug and Upholstery Cleaning last week”
What they help with
Based on what their customers hired them for
How they stack up
Context from 215 carpet cleanings in Newcastle
Credentials & background
Sourced from 4 public records so you don't have to look them up yourself
About ChemDry Nova
Linden and Ken are the partnership behind ChemDry Nova, and reviews make clear they divide their strengths well — Linden is repeatedly singled out for her encyclopedic knowledge of fibres, dyes, and backing materials (she correctly diagnosed a reversed wool pile from over-wetting before touching it), while Ken brings the physical labour to awkward jobs like boat ceiling cleaning and heavily soiled staircases. What sets them apart from standard steam-cleaning operators is their use of the ChemDry carbonated low-moisture process, which several reviewers specifically credit for carpets drying fast enough to walk on the same day — a practical edge in winter when wet carpets are a real problem. They handle a notably wide range of substrates beyond carpet: aniline leather, microsuede, wool rugs, sheepskin, fabric lounges, office furniture, and mattresses — with rug pick-up and off-site cleaning available for homes undergoing painting or renovation. Flooding and water damage drying is another documented specialty, where they tackled odour elimination at the source rather than masking it with deodorant. They're particularly well-matched to urgent situations — multiple customers got same-day or within-the-hour responses to pet accidents, red wine spills, and storm flooding — and several reviews describe them rescuing items that owners had already written off as unsalvageable.
Best for: emergency same-day callouts for pet accidents or spills, restoring rugs and upholstery that previous cleaners have damaged or failed to clean, households that need carpets dry and usable on the same day, and flood or water damage requiring proper odour treatment.
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Claim This Profile — Free →Common questions about ChemDry Nova
Does ChemDry Nova offer same-day or emergency bookings?+
Yes — same-day responses are documented across multiple reviews, including a red wine spill on a Saturday resolved within the hour and a pet accident addressed the same afternoon. Linden appears to prioritise urgent callouts when she is already working in the area. If you have a time-sensitive mess, calling rather than emailing is likely to get a faster response based on what customers describe.
Can ChemDry Nova clean items other than carpets?+
The range documented in reviews is broad: fabric lounges, microsuede, aniline leather, wool rugs, sheepskin rugs, mattresses, office chairs, and even boat ceilings. They also offer rug pickup and off-site cleaning, which several customers used while having painting work done at home. If you have an unusual item, Linden's knowledge of fabric types is frequently praised — it's worth describing the material when you call.
Will my carpets be wet for long after a ChemDry Nova clean?+
The ChemDry carbonated low-moisture process is specifically mentioned by reviewers as leaving carpets dry and walkable much sooner than traditional steam cleaning. One customer highlighted this as a key reason to use them in winter. Drying times will still vary by carpet thickness and room ventilation, but extended wet-carpet downtime doesn't appear in any review complaints.
What do customers say about ChemDry Nova's pricing?+
Pricing feedback across the 45 reviews we read is consistently positive, with words like 'great value,' 'fair,' and 'excellent value for the result' appearing in multiple independent reviews. No reviewer complained about being overcharged, and at least one customer switched from a competitor they felt had become too expensive for the quality delivered. Exact prices aren't mentioned publicly, so it's worth getting a quote before booking.
Can Linden and Ken handle pet odour — not just surface staining?+
Pet odour elimination is one of the more frequently documented specialties in their reviews, covering cat urine soaked into mattresses and microsuede couches, dog vomit on sofas, and general pet contamination across carpets and rugs. Several reviewers specifically noted that the smell was eliminated at the source rather than masked with deodorant or fragrance spray. In at least two cases they returned for a second visit at no extra charge when residual odour remained.