Custom Dry Cleaning & Restoration Services
Customers call Alexx for flood emergencies — he's arrived within hours and saved carpets other companies would have written off.
The team's emergency response capability is well documented: customers describe Alexx coordinating flood drying, carpet relaying, and deep cleaning in a single job, while Adam draws consistent praise for professionalism on insurance-appointed water-damage work. The one pricing concern in the sample is a single isolated comment with no corroboration — another review in the same period explicitly calls pricing reasonable — so it doesn't represent a pattern worth flagging. For homeowners weighing whether to call, the most useful question to ask upfront is whether the specific technician (Alexx, Adam, or Tony) is available, since named individuals account for much of the praised work.
Their work
What it's like working with them
Based on a sample of Google reviews (50 total)
“cleaning our house carpets for years now”
What they help with
Based on what their customers hired them for
How they stack up
Context from 215 carpet cleanings in Newcastle
Credentials & background
Sourced from 5 public records so you don't have to look them up yourself
About Custom Dry Cleaning & Restoration Services
Custom Dry fields a named team — Alexx, Adam, Tony, Sam, Aiden, and Deon — each appearing across multiple reviews, and they cover a wider remit than standard carpet cleaners: water damage drying and remediation, fire and flood insurance claims, leather lounge restoration, upholstery and mattress cleaning, bathroom mould treatment, pest control, and even oven cleans. Alexx in particular draws repeated mentions for emergency flood response, arriving within hours and coordinating carpet layers to salvage flooring that would otherwise need replacing. Adam is praised by multiple customers for his professionalism on water-damage and post-purchase carpet cleans, while Tony leads crew on commercial flood jobs and lounge restoration. What sets the operation apart from single-service carpet cleaners is their insurance claim experience — they've been appointed directly by insurers and builders for fire, flood, and water-damage remediation work, which means they understand documentation, case management (Yvette is named as a case manager), and working within claim constraints. Several long-term customers — some for four or five years across multiple homes — note that stubborn stains other companies failed to remove were eliminated on the first visit. They're particularly well suited to urgent or complex situations: flooding, mould, pre-sale inspections, or restoration after insured events.
Best for: urgent flood and water damage remediation, insurance-appointed fire and water restoration claims, removing stubborn stains that other carpet cleaners haven't resolved, and long-term maintenance cleaning across carpets, rugs, and upholstery.
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Claim This Profile — Free →Common questions about Custom Dry Cleaning & Restoration Services
Does Custom Dry handle emergency flood or water damage callouts?+
Yes — this is one of the most documented capabilities in their reviews. Customers describe Alexx arriving within hours of a flooding call, drying flooring, arranging a carpet layer to refit saved carpet, and returning to do a deep clean, all as part of one job. They've also been appointed by insurance builders for water remediation work, suggesting they're set up for urgent, multi-stage jobs. If you have a flooding emergency, it's worth calling directly and asking for Alexx or Adam, who are the technicians most frequently named for this type of work.
Can Custom Dry work as part of an insurance claim?+
Multiple reviews confirm they've been appointed directly by insurers and builders to handle fire damage, flood damage, and water remediation claims. Yvette is named in reviews as a case manager who handled the admin and communication side professionally. If you're making a claim, they appear comfortable with the documentation and coordination that insurers require, and some customers note they were assigned Custom Dry by their insurer rather than having to find them independently.
What do customers say about their pricing?+
One review in the sample calls them 'way too expensive,' while another in a similar period explicitly describes their pricing as 'reasonable.' With only those two data points on price, it's difficult to draw a firm conclusion. The majority of reviews don't mention cost at all, focusing instead on results and professionalism. It's worth requesting a quote upfront and clarifying scope — especially for multi-service jobs like combined carpet, upholstery, and remediation work — so there are no surprises.
Which technicians are likely to attend, and what are they known for?+
Alexx is the most frequently named technician and draws particular praise for emergency flood response, friendly communication, and delivering results that look 'brand new.' Adam is mentioned by several customers for professionalism on both carpet cleans and water-damage jobs. Tony leads on commercial flood remediation and lounge restoration. Aiden, Sam, Deon, and Lucas also appear in reviews, all described positively — so it appears to be a stable team rather than a high-turnover operation.
Do they only clean carpets, or do they offer other services?+
Despite the carpet cleaning category, the business covers a wide range of services based on what customers describe: rug and upholstery cleaning, leather lounge restoration, mattress cleaning, bathroom mould treatment, oven cleaning, pest control, and full water or fire damage restoration. Several customers mention using them for multiple service types across years. If you have a job that doesn't fit neatly into 'carpet cleaning,' it's worth calling to check — they appear to operate more like a general cleaning and restoration company than a specialist carpet-only service.