Our Town Fencing Newcastle
Adam's in-store troubleshooting and same-day materials pickup draw repeat buyers from across Newcastle.
For DIYers or homeowners buying fencing materials directly, that hands-on guidance at the counter is a real differentiator over ordering online blind. A pattern worth noting: a handful of reviews (roughly 3 in the sample) flag slow or no follow-up from the installation contractors this business refers out, so if you need the full supply-and-install package, confirm a specific timeline with the referred installer before you leave the shop rather than assuming the handoff will happen automatically. The restocking policy (20% fee, and two reviews flag disputes over returns and order errors) is also worth clarifying upfront if you're buying more than you need as a buffer.
Their work
What it's like working with them
Based on a sample of Google reviews (61 total)
“Adam on the front counter was really helpful great knowledge of the products”
What they help with
Based on what their customers hired them for
How they stack up
Context from 254 fencings in Newcastle
Credentials & background
Sourced from 6 public records so you don't have to look them up yourself
About Our Town Fencing Newcastle
Our Town Fencing operates as a fencing supply and referral hub out of Wallsend, connecting homeowners with both materials and installation contacts rather than doing the install work themselves. Adam — mentioned by name across multiple reviews — runs the front counter and the yard, and he's specifically praised for diagnosing problems on the spot (one reviewer had a pool gate issue he troubleshot in-store), pulling together complete materials lists for first-timers, and wrapping products carefully at pickup. The showroom is a genuine asset: it displays Colorbond, slatted privacy fencing, pool fencing, screening, and more in physical form so customers can compare colours and styles before committing, which is harder to do online. Pricing feedback skews competitive — one customer found their slatted fencing pricing to be the lowest they'd found, and others call out value specifically — though the business charges a 20% restocking fee on returns, which is worth factoring in if you're buying speculatively. They also refer customers to local installers, though a handful of reviews flag delays in getting those referred contractors to follow up — so if you need installation arranged through them, it's worth following up directly rather than waiting. Best suited to homeowners who know what they want and need materials fast, or DIYers who want expert help speccing a job before they start.
Best for: DIYers speccing a fencing project from scratch, homeowners comparing Colorbond or slatted fence styles in person before buying, and buyers who want competitive materials pricing with same-day pickup.
Location
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Claim This Profile — Free →Common questions about Our Town Fencing Newcastle
Does Our Town Fencing install fences, or do they just supply materials?+
Primarily a supply business — they stock and sell fencing materials directly from their Wallsend showroom. They do refer customers to local installation contractors, and at least one reviewer was connected with an installer who responded quickly. That said, a few reviewers note that referred contractors were slow to follow up, sometimes by two weeks or more, so if you need installation arranged, it's worth getting a specific contact name and calling them directly rather than waiting for an outbound call.
What types of fencing products does Our Town Fencing carry?+
Their showroom covers Colorbond fencing, slatted privacy fencing, pool fencing and gates, screening products, and associated hardware including posts, rails, and gate fittings. Multiple reviewers specifically mention the breadth of in-store display — helpful for comparing colour options and styles before you commit. Stock levels are generally strong for common products, though one reviewer notes that some colours or larger quantities may require a few days' lead time.
What do customers say about pricing at Our Town Fencing?+
Pricing feedback is consistently positive — several reviewers describe the rates as competitive, and one specifically researched slatted fencing broadly and found Our Town Fencing to be the cheapest option they came across. That said, there is a 20% restocking fee on returned materials, which is worth factoring in if you're buying extra panels as a contingency. Confirm the exact return conditions before purchasing more than your measured requirement.
Who should I ask for when I visit the store?+
Adam is the staff member most frequently praised in reviews — he works both the front counter and the yard, and multiple customers single him out for knowing the product range in depth, giving accurate quotes quickly, and helping troubleshoot specific fence problems (including a pool gate repair one customer brought in-store). Reviews suggest arriving earlier in the day if possible, as at least one reviewer noted a wait for warehouse staff during a busy afternoon pickup.
Does Our Town Fencing cover areas outside Wallsend?+
The business is based in Wallsend and serves the broader Newcastle region — reviewers mention coming from across the area specifically because they couldn't find comparable stock elsewhere locally. Delivery is available (at least one reviewer received a delivery and notes a product replacement was handled within days). Reviews don't specify exact delivery radius, so it's worth confirming your address directly with the team, especially for bulkier orders.