Glamorous Pools
Customers keep coming back for years — multi-year relationships with named technicians are the recurring thread across reviews.
Rob handles the technical heavy lifting on equipment and troubleshooting, while Chris runs the routine maintenance visits and is the face most clients see week to week; knowing which one you're dealing with can set expectations for a first call. The sample is entirely five-star with no trajectory dip, though 21 total reviews is a modest pool of evidence — enough to feel confident, not enough to rule out the occasional off experience.
Their work
What it's like working with them
Based on a sample of Google reviews (21 total)
“Chris is awesome and friendly and always goes the extra mile”
What they help with
Based on what their customers hired them for
Credentials & background
Sourced from 4 public records so you don't have to look them up yourself
About Glamorous Pools
Rob and Chris are the two names you'll encounter most at Glamorous Pools, and reviewers consistently distinguish between them: Chris handles the regular maintenance rounds and is praised for being hands-on, friendly, and responsive to between-visit problems, while Rob brings deep technical knowledge on equipment upgrades and troubleshooting — one long-term client credits him with recommending an automated vacuum that transformed a 40-year-old pool. The business has operated for over a decade, and a notable number of customers reference multi-year relationships — four, seven, and even ten-plus years of continuous service — which is unusual in a category where churn is common. Reviews suggest the team specialises in residential in-ground pools across the northern beaches and North Shore, with a particular strength in recovering neglected or ageing pools rather than just maintaining pools already in good shape. For customers who aren't pool-savvy themselves, the team's habit of calling between scheduled visits to check on water clarity, and their willingness to make urgent pivots when chemistry goes wrong, makes them well-suited to owners who want a low-stress handoff rather than a DIY-with-occasional-help arrangement. Adam also appears in at least one review alongside Rob and Chris, suggesting the business has some capacity beyond a solo operator, which matters if you need consistent coverage across busy summer weeks.
Best for: homeowners who want a low-maintenance handoff for ongoing pool care, customers with neglected or ageing in-ground pools needing recovery, and pool owners who prefer a consistent named technician rather than a rotating crew.
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Claim This Profile — Free →Common questions about Glamorous Pools
Who will actually show up to service my pool — Rob or Chris?+
Based on reviews, Chris handles the majority of regular maintenance visits and is the technician most clients interact with week to week. Rob appears more frequently in the context of technical issues, equipment upgrades, and troubleshooting. Adam is also mentioned in at least one review, suggesting the team has some additional capacity. It's worth asking when you book which technician will be assigned to your address.
Can Glamorous Pools help if my pool has been neglected or is in poor condition?+
Reviews suggest this is actually a strength — multiple customers describe the team recovering pools that were in bad shape, including one client whose in-ground pool was described as being 'brought back to life.' Rob in particular is credited with troubleshooting and finding cost-effective solutions rather than defaulting to expensive fixes. If you've inherited a problematic pool or let things slip, this appears to be a good fit.
Will they respond quickly if something goes wrong between scheduled visits?+
Several reviews specifically mention the team's responsiveness to urgent situations — one customer describes them pivoting quickly when she had monitoring lapses, and another notes Rob and Chris call between services to check on water clarity. The reviews don't specify exact response times, so it's worth asking about their typical turnaround for unscheduled visits when you first make contact.
What areas around Cromer does Glamorous Pools service?+
The business is based in Cromer on Sydney's Northern Beaches. Reviews reference clients in Vaucluse, suggesting their service area may extend across broader Sydney — but the platform data only confirms Cromer as the base location. Confirm your specific suburb when you enquire, especially if you're outside the immediate Northern Beaches area.
What do customers say about pricing?+
One long-term reviewer specifically describes the service as 'good value' and another notes the team consistently looks for cost-effective solutions rather than pushing unnecessary work. No reviews mention pricing complaints. That said, only 21 reviews exist in total, so specific pricing details aren't well documented — ask for a quote upfront and clarify whether chemicals are included in the service fee.