Narellan Pools Hills District & Upper North Shore
Felipe, Shaffy, and Mark deliver fibreglass pools — often ahead of schedule — with transparent costs and zero contractor-chasing for the homeowner.
One reviewer who hit 30 cubic metres of rock during excavation still gave a glowing account, crediting the team's communication and problem-solving for keeping things on track. The vetted trade referral network is a practical differentiator worth noting: electricians, plumbers, glaziers, and pavers are all pre-coordinated, which reviewers say eliminates the usual chaos of managing separate contractors yourself. If you're considering this builder, it's worth asking Mark directly about access constraints and landscaping integration early — his background in that area appears to add real value at the design stage that most fibreglass pool installers won't offer.
Their work
What it's like working with them
Based on a sample of Google reviews (76 total)
What they help with
Based on what their customers hired them for
How they stack up
Context from 140 pool builders in Parramatta
Credentials & background
Sourced from 5 public records so you don't have to look them up yourself
About Narellan Pools Hills District & Upper North Shore
Mark Kaushal owns and operates this Hills District and Upper North Shore franchise, and his hands-on involvement across every stage — from site inspections to post-handover support — is what separates this outfit from larger, more transactional pool builders. Mark handles project management, design problem-solving, and client communication, while Craig Pearce leads the sales process with a no-pressure, transparency-first approach that multiple customers credit for removing sticker shock from the final bill. On the tools, Felipe and Shaffy are the primary installation duo, consistently praised for both the quality of their workmanship and their on-site conduct — cleaning up daily and treating homeowners' backyards with care. The team specialises in fibreglass pool installation for residential properties across the Hills District, with a strong track record on tricky sites including narrow blocks, small backyards, and difficult equipment access scenarios. They coordinate the full trade ecosystem — electricians, plumbers, glaziers, pavers, certifiers — through a network of vetted sub-contractors, which reviewers frequently note makes the whole process feel unusually seamless. First-time pool owners in particular describe the experience as far less stressful than expected, with Mark's landscaping background adding practical design insight that goes beyond what most pool builders offer.
Best for: first-time pool owners wanting a managed end-to-end experience, homeowners with difficult site access or small backyards, families wanting a fibreglass pool delivered on a firm timeline, and anyone who wants the sub-trade coordination handled without chasing separate contractors.
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Claim This Profile — Free →Common questions about Narellan Pools Hills District & Upper North Shore
What areas does Narellan Pools Hills District & Upper North Shore cover?+
The business is based in Kellyville and services the broader Hills District and Upper North Shore regions of Sydney. Review authors mention suburbs including The Ponds, and references to the Hills District generally suggest coverage across Castle Hill, Baulkham Hills, Rouse Hill, and surrounding areas. If you're on the edge of their service area, it's worth calling to confirm — reviews don't mention them turning work away based on location.
How long does a fibreglass pool build typically take with this team?+
Multiple reviewers report builds completed in four to eight weeks from excavation to handover, with several noting delivery ahead of the promised schedule. One customer mentions a Bliss 5 pool completed within four weeks, while others reference eight-week timelines for pool-and-spa combinations. The team appears to be realistic about timelines upfront — reviewers consistently say they were told accurate timeframes rather than optimistic ones, which is worth asking Mark to confirm in writing at the quoting stage.
Does the team handle council approvals and certifications, or do homeowners arrange that themselves?+
Based on reviews, Narellan Pools Hills District coordinates the certification process through a private certifier they have an established relationship with — several customers specifically mention this as a smooth, low-effort part of the process. One reviewer notes that getting their Occupation Certificate via the private certifier arranged by Narellan was 'very smooth.' You won't typically need to source a certifier independently, but it's worth confirming what's included in your specific contract.
What do customers say about how pricing and costs are handled?+
Transparent, no-hidden-cost pricing is one of the most frequently mentioned positives across the 50 reviews analysed. Multiple customers state they were walked through worst-case cost scenarios — including rock excavation — before signing, so when those situations arose they weren't caught off guard. Craig handles the sales and quoting stage, and reviewers credit him specifically for giving them space to decide without pressure. If your site has potential complications like hard rock or difficult access, ask for those scenarios to be costed out upfront.
Who are the key people I'll deal with during my pool build?+
You'll likely interact with Craig Pearce during the sales and quoting phase — reviewers describe him as patient, low-pressure, and thorough on design suggestions. Mark Kaushal, the franchise owner, takes over as project manager and is the primary contact through construction and handover. Felipe and Shaffy are the main installation crew and appear in numerous reviews for both workmanship quality and their professional attitude on site. Elana and Anna handle administration and are frequently praised for fast, clear email responses.