Critter Busters
Michael names the cause of your pest problem — not just the treatment — on every visit.
That kind of walkthrough is worth asking for explicitly when you book. Nicole on the phones is named positively too, for matching customers to the right treatment rather than upselling. The six-month warranty adds a concrete backstop if pests return. With a sole-trader setup and a small named team, you're likely to get the same person back if a follow-up is needed — though confirm availability and lead times directly, as the sample doesn't give a clear picture of how busy they run.
Their work
What it's like working with them
Based on a sample of Google reviews (29 total)
What they help with
Based on what their customers hired them for
How they stack up
Context from 197 pest controls in Penrith
Credentials & background
Sourced from 5 public records so you don't have to look them up yourself
About Critter Busters
Michael is the face of most service calls at Critter Busters, and reviews single him out for two things: arriving on time (sometimes early) and taking the time to explain not just what he's treating, but why pests are getting in and how to stop them coming back. Blake is also named by repeat customers as part of the core team, suggesting this is a small, consistent crew rather than a revolving roster of contractors. Nicole handles the phone side and is praised by name for asking the right questions upfront and steering customers toward the package that fits their actual problem — not the most expensive option. The business carries a six-month warranty on treatments, which is worth knowing if you're weighing up providers. From the reviews available, the work skews residential — general pest sprays, ants, and wasps are mentioned — and they're clearly comfortable treating homes with babies, young children, and pets, which speaks to how they approach chemical safety conversations with clients.
Best for: residential pest sprays where a detailed explanation of the problem is important, homes with babies or pets requiring a safety-conscious approach, and homeowners wanting an annual maintenance relationship with a consistent small team.
Location
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Claim This Profile — Free →Common questions about Critter Busters
Who actually turns up to do the work at Critter Busters?+
Based on the reviews available, Michael handles most on-site visits and is mentioned by name across multiple customer accounts. Blake is also named by customers who use the service regularly. Nicole manages initial enquiries by phone. This suggests a small, consistent team rather than subcontractors — which means you're likely to deal with the same people if you rebook.
Is Critter Busters a good choice if I have young children or pets at home?+
Multiple reviewers specifically mention having babies, toddlers, and dogs, and flag that the team was considerate of those circumstances during treatment. One customer with a baby and three dogs described the process as 'stress-free.' It's still worth asking Michael directly about re-entry times and any precautions you should take, as specifics will vary by treatment type.
What does the six-month warranty actually cover?+
Customers mention a six-month warranty in relation to pest treatments, suggesting Critter Busters will return if pests reappear within that window. The exact terms — what pest types are covered and whether follow-up visits are free — aren't detailed in the reviews, so confirm the scope of coverage when you book.
What pests does Critter Busters deal with?+
Reviews mention ants, wasps, and general pest sprays as common jobs. The business operates under a broad pest control category, so cockroaches, spiders, and similar household pests are likely covered too. Nicole on the phones is noted for asking the right questions upfront to match you with the right treatment package — calling ahead with your specific problem is a good starting point.
Does Critter Busters explain what they're doing and why?+
This comes up repeatedly across the sample reviews. Michael is specifically praised for walking customers through the likely cause of their pest issue and giving advice on what to do — or avoid doing — after treatment to get the best result. If you want a detailed briefing rather than a quick spray-and-go, this appears to be their standard approach rather than an add-on.