Penrith Plumbing & Hot Water
Mark talked one customer through a fix over the phone instead of charging a callout fee.
The clearest thing that comes through is speed. Mark typically responds the same morning, and installation or repairs often happen the same day or the next. Multiple customers mention he texts before arriving and charges exactly what he quoted. Daniel does most of the on-site work and gets called out specifically for being tidy, polite, and getting the job done without needing return visits. Mark also has a habit of helping callers diagnose problems before a job is booked, which has saved at least one customer a full callout charge. If you need a hot water system replaced quickly in the Penrith area, this team comes up repeatedly as the go-to option.
Their work
What it's like working with them
Based on a sample of Google reviews (82 total)
“Mark and Daniel are awesome”
“Charged exactly as quoted”
“responded promptly (on long weekend too)”
“troubleshoot with me over phone and give me tips”
What they help with
Based on what their customers hired them for
Credentials & background
Sourced from 4 public records so you don't have to look them up yourself
About Penrith Plumbing & Hot Water
Mark runs the show and is the first point of contact for quotes, calls, and urgent jobs. Daniel handles most of the on-site work and gets consistent praise for being thorough, friendly, and leaving a clean site. Blake also gets a mention for hot water replacements. Hot water systems are the core of what they do. They replace electric and gas units fast, often the same day or next morning after a quote. They also fix leaking taps, blocked drains and toilets, burst pipes, and shower issues. Mark texts customers an ETA before arriving, which several reviewers flagged as a nice touch. He quoted one apartment job over the phone and charged exactly that amount when finished. He also once walked a customer through a fault over the phone, which turned out to be a $6 blown fuse. They work across the Penrith area, with one repeat customer in Emu Heights.
Best for: urgent hot water system replacement, same-day leaking tap or burst pipe repairs, and homeowners who want a straight quote with no surprise costs.
Location
Often needed together
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Claim This Profile — Free →Common questions about Penrith Plumbing & Hot Water
Does Penrith Plumbing and Hot Water do emergency callouts?+
Yes. Multiple customers mention same-day responses, including on long weekends. Mark typically replies within the hour and can often get someone out the same day. One customer had a burst pipe repaired quickly after a morning call.
Who actually turns up to do the work?+
Mark runs the business and handles quotes and phone calls. Daniel is the main on-site plumber and is mentioned by name across many reviews. Blake has also been mentioned for hot water jobs. Customers consistently say both Daniel and Mark are punctual and friendly.
What do customers say about their pricing?+
Reviews describe the pricing as reasonable and fair. Several customers specifically say the final bill matched the quoted price exactly. Mark has been known to quote jobs over the phone for simple replacements.
What areas do they cover?+
They are based in South Penrith. Reviews mention jobs in Penrith and Emu Heights. Confirm your suburb with Mark directly if you are further out from the Penrith area.
Are they good for hot water system jobs specifically?+
Hot water replacement is clearly their most reviewed service. Customers mention gas and electric systems replaced the same day or the morning after a quote. Several reviewers have used them for hot water work at multiple properties.