Platinum Security Systems
Every installer named in reviews praised for staying until the homeowner is confident with the app.
The small sample means you can't draw hard conclusions about consistency across all job types, but every review mentions a specific technician by name and credits them with clear explanations and tidy workmanship, which points to a team that takes individual accountability seriously rather than hiding behind a company brand. If you're weighing up security installers and want someone who'll still pick up the phone once the invoice is paid, this is worth a direct conversation — ask specifically about their ongoing support process and who to call if something changes with your system.
Their work
What it's like working with them
Based on a sample of Google reviews (205 total)
“particularly as we're not the most technically minded couple”
What they help with
Based on what their customers hired them for
Credentials & background
Sourced from 5 public records so you don't have to look them up yourself
About Platinum Security Systems
Platinum Security Systems specialises in Ajax security system installations — a premium wireless platform — for residential properties, with full CCTV camera integration as a core part of their offering rather than an afterthought. The team is named across multiple reviews: Jack is praised for his deep product knowledge and patient app walkthroughs; Tom and Marty for their tireless on-site work ethic with hardwired camera runs; Rhys and Adam for clean, efficient installs with clear communication throughout; and Chris for responsive phone support long after the job is complete, which is a genuinely rare differentiator in the security trades. Their installation style is notably methodical — neat cabling, tidy mounting, no mess left behind — and they don't hand over the keys and leave: every job includes a detailed walkthrough covering arming, sensors, camera feeds, notifications, and garage relay integration through the Ajax app. That post-install handover is consistently highlighted by customers who describe themselves as not particularly tech-savvy, suggesting the team actively calibrates their explanations to the homeowner rather than rushing through a checklist. As a partnership approaching two decades in operation, they're best suited to homeowners wanting a properly integrated security and CCTV setup rather than a quick, off-the-shelf fix — and the ongoing support from Chris signals they treat the relationship as ongoing, not transactional.
Best for: residential Ajax security system installations with full CCTV integration, homeowners who want a thorough app walkthrough and hands-on handover, and those who value long-term support availability after the job is done.
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Claim This Profile — Free →Common questions about Platinum Security Systems
What security system brand does Platinum Security Systems install?+
Multiple reviews specifically mention Ajax as the system of choice — a premium wireless security platform with a dedicated smartphone app. Reviewers describe the Ajax system as easy to operate and highly functional, with features covering arming and disarming, sensor configuration, camera viewing, notifications, and garage door relay control. The team appear to specialise in Ajax rather than offering a wide range of competing brands, so if you're set on a different system, it's worth confirming compatibility before booking a consultation.
What do customers say about how Platinum Security Systems explains the system after installation?+
This is one of the most consistently praised aspects across the sample reviews. Technicians including Jack, Tom, Marty, Rhys, and Adam are all credited with taking time at the end of each job to walk homeowners through the Ajax app — covering every feature until the customer feels confident, rather than handing over instructions and leaving. Several reviewers noted they aren't particularly tech-savvy, and still felt comfortable using the system by the time the team left. It's a meaningful differentiator if you're worried about being left with a system you don't fully understand.
Does Platinum Security Systems offer support after the installation is complete?+
At least one reviewer contacted the team years after their original installation with a self-caused issue and spoke to Chris, who resolved it over the phone with patience and no fuss. That reviewer specifically highlighted how rare this kind of ongoing support is. While a single example isn't enough to guarantee a formal support policy, it does suggest the team doesn't consider the job finished the moment the invoice is sent — ask them directly about their aftercare process and who to contact for ongoing issues.
What areas does Platinum Security Systems service?+
The business is based in Jamisontown, NSW, in the greater Penrith region. Reviews don't specify the full service area, so if you're outside the immediate western Sydney area, it's worth calling ahead to confirm whether they travel to your location and whether a travel fee applies.
What do customers say about pricing at Platinum Security Systems?+
One reviewer explicitly noted that pricing was fair alongside strong communication and quality workmanship. No reviews in the sample raise concerns about cost or unexpected charges. That said, only 5 reviews were available for analysis, so this isn't a large enough base to draw firm conclusions about pricing consistency — getting a written quote upfront is always advisable for security installations, which can vary significantly based on the number of cameras, cabling complexity, and system features.