Amber Penrith
Marcus steps in with tiler referrals and installation advice — not just a tile sale.
That combination is uncommon in a tile retail setting and comes up across multiple independent reviews. The sample skews heavily positive (all five are 5-star), which is worth noting given the overall Google average sits at 4 stars — the full picture likely includes some mixed experiences not captured here. If you're a first-time renovator or mid-project and feeling overwhelmed by choices, the in-store setup with real bathroom displays and a team willing to redirect you toward better options seems genuinely useful; ask Marcus upfront about delivery lead times and tiler availability if you're working to a deadline.
Their work
What it's like working with them
Based on a sample of Google reviews (83 total)
“come out picking a completely different tile and style thanks to the Amber Teams input”
“kept in the loop the whole time from ordering through to delivery”
What they help with
Based on what their customers hired them for
Credentials & background
Sourced from 5 public records so you don't have to look them up yourself
About Amber Penrith
Marcus leads the team at this Penrith tile showroom, and his name comes up repeatedly for a specific reason: he bridges the gap between browsing tiles and actually getting them installed correctly. Rather than just selling stock, Marcus advises customers on what their tiler will need to do — and when tilers have refused jobs (as happened with oversized 1200x600 tiles), he steps in with vetted referrals from his own network. The showroom floor is set up with tiles displayed in real bathroom configurations, which several customers credit with cutting through the confusion of choosing from samples alone. Pricing is another area where Marcus will negotiate directly — at least one customer had a competing quote beaten on the spot. With over a decade in operation, the store covers everything from bathroom floor and wall tiles to kitchen splashbacks, laundry finishes, and feature tiles, with delivery coordination built into the process. This setup suits renovators doing their own sourcing more than it suits people who need a tiler and tiles in one booking.
Best for: first-time renovators overwhelmed by tile choices, homeowners who need help bridging the gap between tile selection and installation, and buyers looking to negotiate pricing against competitor quotes.
Location
Often needed together
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Claim This Profile — Free →Common questions about Amber Penrith
Does Amber Penrith offer price matching?+
At least one customer review specifically mentions Marcus beating a competitor's quote on the spot, without the customer needing to push hard for it. This suggests price matching is something Marcus is open to, particularly if you come in with a written quote from elsewhere. It's worth bringing competing prices with you when you visit. That said, this comes from a single review in our sample, so confirm the current policy directly with the store.
Can Amber Penrith recommend a tiler if I don't have one?+
Yes — multiple customers mention Marcus stepping in with tiler referrals when their own tilers refused to handle certain tiles, particularly large-format 1200x600 tiles. He appears to maintain a list of tilers who have received good feedback through the store. This is worth knowing if you're buying tiles before locking in a tiler, especially for oversized or technically demanding formats. Ask Marcus at the time of purchase which tilers he'd recommend for your specific tile choice.
What does the showroom look like — can I see tiles installed before buying?+
Several customers specifically praise the in-store displays, which show tiles set up in full bathroom configurations rather than just as individual samples on a wall. This is credited with helping customers make a final decision after visiting other tile stores without success. It's particularly useful if you're renovating a bathroom and struggling to visualise how a tile will look at scale. The showroom is in Kingswood, Penrith — at least one customer drove from Bathurst specifically to visit.
Does Amber Penrith handle delivery, and how reliable is it?+
Delivery is part of the service, and two customers in the review sample specifically mention on-time delivery and being kept informed throughout the process from order to drop-off. Marcus is mentioned as personally managing this communication. Reviews don't specify delivery radius or any minimum order for delivery, so it's worth confirming those details — and your required delivery window — at the time of purchase.
Is Amber Penrith suitable for first-time renovators?+
Based on the reviews, yes — Marcus is praised specifically by a first-time renovator for patience and practical guidance, including explaining what the tiler would need to do. The team is also noted for steering customers toward better tile choices than their original plan, which is useful when you're not sure what works. The store's in-room displays also help people who struggle to visualise tiles from small samples. It's less suited to experienced renovators who already know exactly what they want and just need stock.