Ford & Doonan Air Conditioning West Perth
Kevin's West Perth team handles tricky apartment installs and evaporative-to-refrigerated conversions that other contractors often won't take on.
The West Perth franchise appears to operate distinctly from other Ford & Doonan branches, with at least one customer explicitly noting a better experience here than at other offices, which is worth keeping in mind if you've had a mixed experience with the brand elsewhere. If ongoing maintenance is important to you, ask at the quoting stage how they handle post-install servicing scheduling — reviewers suggest the team proactively flags this, but confirming the process upfront will set clearer expectations.
Their work
What it's like working with them
Based on a sample of Google reviews (81 total)
“they will let the office know who can then diarise so they can initiate contact”
What they help with
Based on what their customers hired them for
Credentials & background
Sourced from 4 public records so you don't have to look them up yourself
About Ford & Doonan Air Conditioning West Perth
Kevin leads the West Perth franchise of Ford & Doonan, and the team's standout niche is ducted system replacements — particularly in buildings where the install is anything but straightforward. Reviewers specifically call out their willingness to tackle awkward access situations, including hauling units through tight rooftop manholes in apartment buildings. Where they separate themselves from the broader F&D network is in their aftercare approach: one customer noted that installers proactively flagged a servicing need to the office, who then scheduled a follow-up call — that kind of handoff between install and ongoing maintenance isn't something every franchise does. Reuben is the team member singled out by name for going above and beyond on installation quality, while the broader crew draws praise for the transition from evaporative to refrigerated systems, a job that requires more planning and modification than a straight swap. Emergency responsiveness also appears in the sample — when one customer's system broke down suddenly, the team moved quickly to quote and install a replacement in a compressed timeframe. They work across residential property types including apartments and strata buildings, which aren't always serviced by general HVAC contractors.
Best for: complex ducted system replacements in apartments or strata buildings, evaporative-to-refrigerated conversions, and homeowners who want proactive post-install servicing coordination rather than chasing follow-ups themselves.
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Claim This Profile — Free →Common questions about Ford & Doonan Air Conditioning West Perth
Does Ford & Doonan West Perth handle ducted system replacements in apartments or strata buildings?+
Yes — reviewers specifically mention the team completing installs in apartment buildings with difficult access, including a job that required lifting a unit through a very tight rooftop manhole. This suggests they're equipped for strata work that some contractors avoid. If your building has body corporate requirements or access restrictions, it's worth discussing these at the quote stage so Kevin's team can plan accordingly.
Can Ford & Doonan West Perth convert an evaporative system to refrigerated air conditioning?+
Based on the reviews available, yes — at least one customer describes a smooth transition from an evaporative to a refrigerated ducted system, with expert advice from Kevin and his team throughout. This type of conversion involves more planning than a like-for-like swap, including changes to ductwork and ceiling outlets, so a detailed site assessment at the quoting stage is important. The reviews don't mention pricing specifics, so get a written quote that covers all modification costs.
How quickly can Ford & Doonan West Perth respond to a broken-down air conditioning system?+
From the reviews sampled, the West Perth team has handled at least one emergency scenario where a system broke down suddenly — the customer noted the team moved quickly to quote and install a replacement in a compressed timeframe. Response speed isn't guaranteed, but the reviews suggest this branch takes urgent situations seriously rather than placing customers in a long queue. Call directly and explain the urgency, as that appears to influence how they prioritise the job.
Does the West Perth team offer ongoing servicing after installation?+
Proactive aftercare is a theme that appears in the sample reviews — one customer noted that installers flagged a servicing need to the office, who would then diarise and initiate contact for seasonal maintenance. Another reviewer mentioned planning to return to Ford & Doonan West Perth specifically for future servicing. It's worth confirming at the time of your install whether they'll add you to a maintenance schedule, as the process appears to be initiated by the team rather than relying solely on the customer to follow up.
Which team members are mentioned in customer reviews, and what are they known for?+
Kevin is the key contact most associated with quotations, advice, and overall team leadership. Reuben is specifically named in one review for going above and beyond during the installation itself — suggesting he's a hands-on installer rather than just a customer-facing role. Reviews don't mention other individual technicians by name, so the sample only gives a partial picture of the team's makeup.