Advance Appliance Repairs
John praised by name for 15-minute repairs on premium Miele, Gaggenau and Ilve appliances.
From 31 Google reviewsThe standout pattern is their speed - multiple customers mention 15-minute service calls for successful repairs. However, two reviews reveal concerning inconsistencies in call-out fee communication, with quoted prices differing from what's charged on-site, suggesting you should confirm all pricing details upfront before booking.
Their work
What it's like working with them
Based on a sample of recent customer reviews (31 total)
“Stella who made the booking for us was lovely”
“Apparently the call out fee is $165.00”
What they help with
Based on what their customers hired them for
How they stack up
Context from 60 appliance repairs in Redlands
Credentials & background
Sourced from 4 public records so you don't have to look them up yourself
About Advance Appliance Repairs
John appears to be the primary technician handling repairs across multiple premium appliance brands including Miele, Gaggenau, and Ilve. Reviews highlight his knowledge of European appliances and ability to source parts during supply shortages. The business operates with Stella handling bookings and confirmations, with customers praising her professionalism in scheduling appointments. Their approach focuses on quick diagnostics and repairs, with several customers noting 15-minute service calls for straightforward fixes. However, there's notable inconsistency in call-out fee communication, with some customers experiencing confusion about pricing upfront versus what's charged on-site.
Best for: premium European appliance repairs (Miele, Gaggenau, Ilve), quick diagnostic fixes, and sourcing specialty parts during supply shortages.
Location
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Claim This Profile — Free →Common questions about Advance Appliance Repairs
Who will come to repair my appliance?+
Based on customer reviews, John is the primary technician who handles most service calls. Customers specifically praise his knowledge of premium European brands like Miele, Gaggenau, and Ilve. Multiple reviews mention him by name for being friendly, knowledgeable, and efficient with repairs. Stella handles the booking process and appointment confirmations from the office.
What do customers say about Advance Appliance Repairs' pricing?+
Reviews reveal mixed experiences with pricing communication. Two customers reported confusion about call-out fees, with quoted prices differing from what was charged on arrival. One mentioned being told $65 initially but charged $120-165, while another was charged $75 plus $86 for a simple door latch replacement. It's recommended to get clear written quotes including all fees before booking.
How long do repairs typically take?+
Multiple customers mention surprisingly quick service times, with two reviews specifically noting that repairs were completed in just 15 minutes. This appears to be for straightforward fixes where John can diagnose and repair on the spot. More complex issues requiring parts sourcing or factory assessment would naturally take longer.
Do they service premium European appliance brands?+
Yes, reviews specifically mention successful repairs on Miele dishwashers, Gaggenau coffee machines, and Ilve ovens. John appears particularly knowledgeable about these premium European brands. One customer was impressed that parts were available even during COVID supply shortages, suggesting good supplier relationships for these specialty brands.